Practice Manager RMG

Riverside Medical Group - Peninsula - Primary Care Physicians; Newport News (VA); On-site; USD 68,000 - 94,000; Full time

Job summary

Riverside Medical Group – Peninsula – Primary Care Physicians in Newport News is seeking an operations supervisor to run a busy medical practice. You will supervise 5+ providers and up to 20 staff, oversee scheduling, onboarding, payroll, access to care, and compliance with payor policies while controlling expenses.

You will use patient satisfaction data and dashboards to drive improvements, communicate findings to providers, and support recruitment and retention of team members.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree in Business or related field preferred.
• Minimum 2 years supervisory experience preferred.
• Experience in healthcare or medical practice operations is a plus.

Responsibilities

• Oversee daily activities of the medical practice and supervision of staff.
• Ensure scheduling and wait times meet RMG metrics and maintain access to care.
• Manage revenue capture, payroll, cash handling, and related administrative tasks.
• Collaborate with providers and practice director on operations and human resources.
• Utilize dashboards to identify trends and implement performance improvements.
• Assist with recruitment, onboarding and retention of new providers.
• Create a safe work environment and report safety events.
• Communicate data and performance insights to staff and management.

Skills

Supervisory experience

Patient satisfaction focus

Data-driven decision making

Communication skills

Education

High School Diploma or GED

Bachelor's Degree in Business or related field (Preferred)

Job description

Newport News, VirginiaHiring Range$68,000.00 - $93,500.00/Annual Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.OverviewResponsible for the daily activities of a medical practice and supervision of staff to include: scheduling and operational workflows, hiring, onboarding and retention of staff and providers, payroll, customer service, access to care, referral and authorization processes, compliance with relevant payor policies and guidelines, time of service collections, chart audits as appropriate and operational expenses. Responsible for 5 or more providers and 20 or less team members.What you will doUses information from patient satisfaction surveys and other tools to improve patient perception of care. Resolves concerns and responds to complaints related to care, access, and service. Ensures patient scheduling and wait times meet RMG metrics. Creates a safe work environment and reports safety events.Responsible for revenue capture, reconciliation and other financial aspects of the practice such as staffing levels/training, payroll, cash/account management. Responsible for ensuring compliance with payor specific to billing and coverage. Collaborates with providers and practice director on office operations and management including human and material resources.Ensures quality of service and access by following health system and RMG operational plans. Uses available dashboards and data to effectively identify trends and opportunities for performance improvement.Effectively communicates, develops and reviews key data and reports to ensure staff and management have appropriate actionable information. Ensures transparency of data with providers to determine themes and trends. Participates in root cause and performance improvement.Assists with the recruitment, orientation and retention of new providers to the practice.Is an effective listener and applies critical thinking to problem solving.QualificationsEducationHigh School Diploma or GED, (Required)Bachelors Degree, Business or related field (Preferred)Experience2 years Supervisory experience (Preferred)To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.