Practice Manager - Physician Services

Hackensack Meridian Health; Neptune City (NJ); On-site; USD 55,000 - 67,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid leave

Tuition reimbursement

Retirement benefits

Job summary

Hackensack Meridian Health is seeking a Practice Manager to oversee operations, scheduling, registration, billing, and purchasing while supervising clinical and clerical staff. The role acts as a liaison between the practice and administration, driving efficiency and patient satisfaction.

Minimum qualifications include supervisory experience and strong communication, with proficiency in MS Office/Google Suite; Epic knowledge preferred.

Qualifications

• Two years supervisory experience required; strong leadership and multitasking abilities.
• Excellent written and verbal communication skills.
• Proficient computer skills, including Microsoft Office and Google Suite.

Responsibilities

• Liaise between Practice Administrator, providers and team members to ensure smooth operations.
• Coordinate clinical and clerical activities to promote teamwork and efficient communication.
• Manage staff and ensure patients and visitors are greeted and cared for appropriately.
• Monitor patient flow, address delays, and provide reports on patient satisfaction improvements.
• Oversee office operations, inventory, and budgeting to reduce expenses and improve efficiency.

Skills

Supervisory experience

Leadership

Communication skills

Microsoft Office / Google Suite

Education

Associate's degree - Business Management or related health field

Bachelor's Degree - Business Management or related health field

Tools

Epic

Job description

Overview

Our team members are the heart of what makes us better.

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Practice Manager manages practice operations, and business functions including, but not limited to, scheduling, registration, billing, collection, patient and team member satisfaction, and purchasing. Supervises clinical and clerical team members and serves as liaison between the practice and administration.

Responsibilities

A day in the life of a Practice Manager at Hackensack Meridian Health includes:

• Office Management:
  • Acts as a liaison between the Practice Administrator, the providers, and the team members.
  • Coordinates activities between clinical and clerical team members to promote teamwork and facilitates intra-office communication and problem solving.
  • Manages team members and leads by example to ensure patients and visitors are greeted and taken care of in the proper manner.
  • Answers patient's questions and concerns, monitors flow of patients within the office, and ensures team members and patients are aware of delays.
  • Manages an active, ongoing process of improving patient satisfaction that is specific and measurable and provides regular progress reports to administration.
  • Proactively addresses facility issues, coordinates property work orders and repairs, and sees required approval when needed.
• Operation Improvement:
  • Work with the Practice Administrator to develop and implement goals and objectives.
  • Recommends and implements organization policies and procedures.
  • Oversees all areas of office operation and acts as a resource to staff and physicians.
  • Ensures the office has adequate inventory and monitors purchasing while remaining within budget parameters.
  • Seeks out opportunities to improve efficiencies and reduce expenses.
• Billing/Financial Oversight:
  • Responsible for overseeing the billing practices within the office.
  • Ensures key functions such as accurate data entry of demographic information, charge and payment posting, and end of day procedures are completed as needed.
  • Keeps abreast of reimbursement procedures and insurance requirements and regulations.
  • Runs billing reports regularly on appointment reconciliation reports and visit data.
  • Maintains records of daily deposits, monitors physician performance and productivity, and provides necessary feedback to improve efficiencies.
  • Prepares monthly reports on visits, new patient volumes, hospital volumes, surgical volumes, expense variances, OT Explanations, and revenue that are submitted to the Practice Administrator before the end of the month.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.
• Lifts a minimum of 5 lbs., pushes and pulls a minimum of 5 lbs. and stands a minimum of 1 hour a day.

Qualifications

Education, Knowledge, Skills and Abilities Required

• Two years of supervisory experience or Associate's degree - Business Management or related health field.
• Supervisory experience required; excellent communication skills, leadership abilities, positive attitude, ability to multitask, organized, flexible.
• Excellent written and verbal communication skills.
• Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.

Education, Knowledge, Skills And Abilities Preferred

• Four year / Bachelor's Degree - Business Management or related health field.
• Knowledge of Epic.

Compensation

Minimum rate of $61,110.40 Annually

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.

Job Duties

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

• Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
• Experience: Years of relevant work experience.
• Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
• Skills: Demonstrated proficiency in relevant skills and competencies.
• Geographic Location: Cost of living and market rates for the specific location.
• Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
• Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.

Our Network

Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility

As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.