Practice Manager - Pediatric Gastroenterology - Physician Practice

Hackensack Meridian Health; Hackensack (NJ); On-site; USD 75,000 - 92,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Paid leave

Tuition reimbursement

Retirement benefits

Job summary

Hackensack Meridian Health is seeking a Practice Manager to oversee daily outpatient practice operations, manage administrative and clinical staff, and ensure efficient, cost-effective operations across locations. The role focuses on staffing, scheduling, billing, revenue cycle, patient satisfaction, and policy development, with emphasis on onboarding providers and credentialing.

A minimum of 5 years in professional practice operations and an associate degree are preferred; the facility offers

Qualifications

• Associate degree preferred.
• Minimum of 5 years of experience in Operation in Professional Practice.
• Ability to foster teamwork with decision-making skills.
• Proficient at oral and written communication skills.
• Problem-solving and situational analysis skills.
• Conceptual thinking skills.

Responsibilities

• Manages daily operations of the practice.
• Supervises all staff in practice setting, including time and attendance, coaching, evaluation, and discipline.
• Assists with recruitment of open positions and supervision of staff adherence to policies.
• Oversees revenue cycle, work queue management and financial reporting for the practice.
• Monitors patient satisfaction through surveys and feedback, and improves patient access and workflows.
• Develops and enforces staff meeting agendas to achieve departmental goals.
• Onboards new providers and maintains insurance credentialing status.
• Delivers excellent customer service to achieve positive patient satisfaction scores.

Skills

Operations

Staff supervision

Revenue cycle

Customer service

Communication

Problem solving

Conceptual thinking

Education

Associate degree preferred

Job description

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Practice Manager will manage and oversee daily outpatient practice operations. This position will manage administrative and clinical staff, assuring the office runs efficiently, and work to solve problems. The Practice Manager develops processes and procedures that ensure the efficient and cost-effective running of operations at all locations and makes recommendations to upper management regarding staffing issues and procedural changes. Manages business functions including, but not limited to, scheduling, registration, billing, collection, patient and team member satisfaction, and purchasing. Manages the purchasing, maintenance, and repair of office supplies and equipment. Ensures that day-to-day operations align with organizational objectives.

A day in the life of a Practice Manager at Hackensack Meridian Health includes

• Manages daily operations of the practice.
• Responsible for the supervision of all staff in practice setting, including time and attendance, coaching, evaluation, and discipline, when necessary, along with the director.
• Assists Director with the recruitment of open positions and supervision of all staff regarding adherence to policies and quality of work.
• Responsible for the revenue cycle, WQ management and financial reporting for the practice.
• Monitors patient satisfaction through surveys and patient feedback, and works with staff, physicians to identify and resolve potential problems and continually improve patient access and workflows.
• Administers recurring or daily functions or processes necessary for business execution and identifies opportunities for improvement or efficiencies.
• Responsible for onboarding of new providers and monitoring and maintaining insurance credentialing status
• Develops, leads and implements agenda for staff meetings to achieve critical departmental goals and objectives in the most efficient manner possible.
• Ensures and coaches the team in delivering excellent customer service resulting in positive patient satisfaction scores for department/physician services.
• Develops and enforces team member work assignments and maintains masterwork schedules.
• Formulates, reviews, and revises departmental policies and procedures which safeguard patient care and promote efficient and creative practice.
• Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.).
• Lifts a minimum of 10 lbs., pushes and pulls a minimum of 50 lbs. and stands a minimum of 4 hours a day.
• Adheres to the standards identified in the practice`s Organizational & Managerial Competencies.

Education, Knowledge, Skills and Abilities Required

• Associate degree preferred.
• Minimum of 5 years of experience in Operation in Professional Practice.
• Ability to foster teamwork with decision-making skills.
• Proficient at oral and written communication skills.
• Problem-solving and situational analysis skills.
• Conceptual thinking skills.

Education, Knowledge, Skills and Abilities Preferred

• Management experience preferred.

Minimum rate of $83,782.40 Annually

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market‑competitive total rewards package.

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non‑discriminatory factors, including but not limited to

Labor Market Data Compensation is benchmarked against market data to ensure competitiveness.

Experience Years of relevant work experience.

Education and Certifications Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.

Skills Demonstrated proficiency in relevant skills and competencies.

Geographic Location Cost of living and market rates for the specific location.

Internal Equity Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.

Budget and Grant Funding Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.