Practice Manager - Mission Viejo

Banfield Pet Hospital; Lake Forest (CA); On-site; USD 70,204 - 101,406; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) and Roth plans with company match

Paid time off and holidays

Mental health and wellbeing resources

Continuing education allowance

Discounts on pet services

Job summary

Banfield Pet Hospital in Lake Forest, California is seeking a Veterinary Practice Manager to manage day-to-day operations, allowing the medical team to focus on delivering high-quality care. You will lead and develop associates, ensuring clients have positive experiences throughout.

This role requires a Bachelor's degree and several years of experience in the healthcare or service industry, along with strong leadership and organizational skills. A comprehensive benefits package is offered, including medical, dental, vision insurance, and more.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• Three years related experience in health care or service industry.
• Direct supervisory experience required.

Responsibilities

• Interview, hire, and develop associates.
• Evaluate hospital processes, progress and productivity.
• Train associates on client education and hospital services.
• Budget and plan for the hospital.
• Support daily operations and staff.

Skills

Leadership and analytical skills

Organizational skills

Communication skills

Problem-solving ability

Conflict management experience

Education

Bachelor’s degree in business or related discipline

Job description

VETERINARY Practice Manager

Employment type: Full-Time

The pay range for this role is $70,204 - $101,406 annually. The rate is determined by experience, skill level, abilities and education, and may vary by location and schedule.

Summary Of Job Purpose And Function

In partnership with the chief of staff, the Practice Manager plays a vital role in the hospital, managing day‑to‑day operations so the medical team can focus on delivering high‑quality veterinary care. Your practice management skills will drive business results and your people leadership skills will help develop associates and foster an engaging team environment. You’ll ensure clients and patients have a positive experience. You’ll work with stakeholders including the medical team, field leadership, corporate headquarters and, where applicable, PetSmart® associates to optimize business growth. You’ll also have opportunities for professional development.

Required Education / Licenses

Bachelor’s degree in business or related discipline preferred, or equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.

Required Experience

Three years of related experience (health care, veterinary profession, service industry, etc.), including direct supervisory experience (hiring, associate development, etc.).

Responsibilities

• Interview, hire, and develop associates.
• Evaluate hospital processes, progress and productivity.
• Train associates on client education for Optimum Wellness Plans®, preventive care, pet health needs and hospital services.
• Educate associates on Banfield guidelines and practices.
• Budget and plan for the hospital.
• Support daily operations and staff.
• Schedule associates, coordinate time off, and manage continuing education needs.

Commitment Beyond Qualifications

• Strong organizational, communication and interpersonal skills.
• Problem‑solving ability.
• Conflict management experience.
• Leadership and analytical know‑how.

Benefits Overview

Comprehensive total rewards package, including health, wellness and financial support for you, your family and pets.

• Medical, dental and vision insurance.
• 401(k) and Roth plans with company match.
• Paid time off and holidays.
• Mental health and wellbeing resources.
• Associate life insurance (company‑paid) and supplemental life insurance.
• Company‑paid short‑ and long‑term disability.
• Flexible Spending Account (FSA).
• Health Savings Account (HSA).
• Paid parental leave.
• Continuing education allowance (eligible positions).
• Backup child and elder care & family support resources.
• Fertility and family building support.
• Digital exercise therapy.
• Voluntary protection benefits.
• Legal plan.
• Identity protection.
• Commuter benefits.
• Three free Optimum Wellness Plans for pets.
• Exclusive discounts.

Benefits eligibility is based on employment status. Full‑time (FT) employees are eligible for all benefit programs; part‑time employees are eligible for those benefits with an asterisk (*) as indicated.

Equal Opportunity Employment

Banfield Pet Hospital is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable laws governing non‑discrimination in employment in every Banfield location.

We believe that embracing inclusion and diversity enables us to live our purpose: A better world for pets.