Practice Manager - Millcreek Family Practice - Erie - FT

Allegheny Health Network; Erie (Erie County); On-site; USD 90,000 - 120,000; Full time

Job summary

Allegheny Health Network seeks an experienced Practice Manager to oversee daily operations across multiple physician practices in Erie County. You will supervise staff, manage front and back office functions, and partner with leadership to drive budget, revenue cycle performance, and patient satisfaction initiatives.

You will ensure regulatory compliance, coordinate with physicians and health professionals, and travel between practice locations as required.

Qualifications

• Bachelor’s degree or relevant experience as determined by the company.
• 3–5 years experience in physician practice setting with at least 2 years in practice management.
• CPPM certification preferred.

Responsibilities

• Oversees day-to-day operations of physician practices, including front and back office.
• Supervises staff, resolves issues, and conducts performance evaluations.
• Assists in budgeting and monitors key financial and revenue metrics.
• Monitors patient satisfaction and addresses variances and complaints.
• Drives quality and performance improvement by tracking metrics.
• Collaborates with physicians and leadership to meet organizational goals.
• Ensures compliance with regulatory requirements.
• Travels between practice locations as needed.

Skills

Staff supervision

Budget & finance

Patient satisfaction

Education

Bachelor’s degree or relevant experience

CPPM certification

Job description

General Overview

This job manages the daily operations of a complex large/multiple full time locations/physician practices.

• Manages the day to day operations of the physician practice(s), including front and back office functions.
• Supervises staff, resolves problems and implements approved disciplinary action. Interviews, hires, trains and conducts performance evaluations.
• In conjunction with the director, develops the practice budget. Manages and monitors key financial and revenue cycle metrics, including staff hours, resource allocation, expense budget, patient volumes, and the revenue cycle process. Provides primary (or secondary) review of reconciliation of monies being collected and deposited.
• Responsible for monitoring patient satisfaction reports, identifying variances from standard, addressing and resolving patient complaints.
• Responsible for quality and performance improvement by monitoring metrics and addressing deficiencies.
• Works collaboratively with physicians, leadership and health professionals to accomplish organization and practice goals.
• Ensures compliance with all regulatory requirements.
• Requires frequent travel to various practice locations.

Company

Allegheny Health Network

Job Description

General Overview

This job manages the daily operations of a complex large/multiple full time locations/physician practices.

Essential Responsibilities

• Manages the day to day operations of the physician practice(s), including front and back office functions.
• Supervises staff, resolves problems and implements approved disciplinary action. Interviews, hires, trains and conducts performance evaluations.
• In conjunction with the director, develops the practice budget. Manages and monitors key financial and revenue cycle metrics, including staff hours, resource allocation, expense budget, patient volumes, and the revenue cycle process. Provides primary (or secondary) review of reconciliation of monies being collected and deposited.
• Responsible for monitoring patient satisfaction reports, identifying variances from standard, addressing and resolving patient complaints.
• Responsible for quality and performance improvement by monitoring metrics and addressing deficiencies.
• Works collaboratively with physicians, leadership and health professionals to accomplish organization and practice goals.
• Ensures compliance with all regulatory requirements.
• Requires frequent travel to various practice locations.

Qualifications

Minimum

• Bachelor’s degree or relevant experience and/or education as determined by the company in lieu of bachelor's degree
• 3-5 years’ experience in physician practice setting with 2 years’ practice management experience.

Preferred

• Experience managing multiple sites.
• CPPM (Certified Physician Practice Manager) certification.

Disclaimer

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement

This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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