Practice Manager II - Primary Care Alamance County

UNC REX Healthcare; Mebane (NC); On-site; USD 60,000 - 86,000; Full time

Job summary

UNC Health Medical Group in North Carolina seeks an experienced Practice Manager II to oversee two physician practice locations (Graham and Mebane) and lead 6–10 providers. You’ll direct daily operations, staff performance, and service delivery, ensuring quality care and financial accountability.

You’ll coordinate budgeting, scheduling, and workflow, maintain compliance with HIPAA/OSHA, and drive continuous improvement while promoting a positive, patient‑centered culture.

Qualifications

• Bachelor's degree in Occupational Safety and Health, Industrial Hygiene, Safety Engineering or closely related field.
• Three years of experience in a healthcare setting, preferably in a physician office or outpatient setting; one year of supervisory experience.
• Education may be substituted with related experience as described in the posting.

Responsibilities

• Ensure compliance with organizational policies and procedures.
• Hire, train, develop, and evaluate staff performance.
• Supervise and direct practice staff; plan, assign, and direct workflow; act as liaison between physicians and management.
• Participate in budgetary planning and monitor financial aspects of the physician office.
• Oversee patient scheduling, throughput, staff productivity, and staffing levels.
• Ensure compliance with billing procedures, revenue cycle, and audits.
• Address trends and develop action plans for satisfaction issues.
• Resolve facility, equipment, and safety issues.
• Ensure compliance with HIPAA, OSHA and infection control policies; lead improvement activities.
• Demonstrate strong customer service and teamwork with patients and families.

Skills

Language Skills

Mathematics

Computer Skills

Reasoning

Education

Bachelor's degree in Occupational Safety and Health, Industrial Hygiene, Safety Engineering or closely related field

Tools

Practice management systems

EHR systems

Word

Excel

PowerPoint

Outlook

Job description

Description

UNC Medical Group is seeking an experienced Practice Manager with strong leadership skills and a passion for supporting both our teammates and patients. The ideal candidate will share our commitment to creating a positive, collaborative environment while delivering exceptional patient care.

This position will oversee the Primary Care practices in Graham and Mebane. Our teams are dedicated to providing outstanding patient care through positivity, compassion, and teamwork. We take pride in our family-oriented culture, our commitment to exceptional service, and our continuous pursuit of excellence. We strive to learn, grow, and be better than we were the day before.

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary: The Practice Manager II is responsible for the management of 2 physician practice locations and/or with (combined) 6 - 10 providers. This role is responsible for managing all functions of the assigned physician practices operated by UNC Health Care, including organization and planning of the services provided by the practice. The Practice Manager II coordinates the smooth operation of the day-to-day activities, provides leadership, makes decisions, sets goals, and assures that quality, performance and production standards are maintained. The Practice Manager II is responsible for implementation of comprehensive programs to ensure delivery and management of efficient and financially responsible delivery of quality health care in the physician office setting.

Responsibilities

1. Ensures compliance with organizational policies and procedures.
2. Responsible for hiring, training, developing, and evaluating employee performance.
3. Provides supervision and direction for all practice staff. Responsible for planning, assigning, and directing work flow. Serves as a resource for decision making and problem solving, and as a liaison between physicians, management, and other departments.
4. Participates in budgetary planning, implementation, and monitoring of all financial aspects of the physician office practice. Responsible for patient scheduling and throughput, physician and staff productivity and maintenance of adequate staffing, equipment, and supplies.
5. Responsible for compliance with billing and accounting procedures, revenue cycle and financial audit requirements.
6. Identifies trends and develops a plan of action to address customer, employee, and physician satisfaction issues. Participates on teams to achieve desired results.
7. Responsible for resolution of facility management, equipment, and safety issues.
8. Ensures compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures. Coordinates ongoing unit based performance improvement activities.
9. Demonstrates good customer service skills when interacting with patients, families, and visitors. Demonstrates leadership in communication and team work.

Other Information

Other information:

Education Requirements:

• Bachelor's degree in Occupational Safety and Health, Industrial Hygiene, Safety Engineering or closely related field.

Education may be substituted with relevant experience at a rate of two (2) years of experience for one (1) year of education. For example, a bachelor’s degree (4 years) may be met with 8 years of related experience, or a combination of both on a prorated basis.

Licensure/Certification Requirements:

• No licensure or certification required.

Professional Experience Requirements:

• Bachelor’s degree in an appropriate discipline. Three years of experience in a healthcare setting, preferably in a physician office or outpatient setting. One year of supervisory experience in a healthcare setting.
• If an Associate's degree: Seven (7) years of experience in a healthcare setting, preferably in a physician office or outpatient setting. One year (1) Supervisory experience in a healthcare setting.
• If high school or GED: Eleven years (11) of experience in a healthcare setting, preferably in a physician office or outpatient setting. One year (1) Supervisory experience in a healthcare setting.

Knowledge/Skills/and Abilities Requirements:

• Language Skills: Ability to read, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, patients, employees, and the general public. Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Computer Skills: Ability to utilize practice management and EHR systems, Word, Excel, Power Point, and Outlook. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Job Details

Legal Employer: NCHEALTH

Entity: UNC Health Medical Group

Organization Unit: UNC Primary Care at Mebane

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$28.87 - $41.50 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Mebane

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities.