Practice Manager II-Heart and Vascular-Plano

Texas Health Resources; Plano (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

Texas Health Resources is seeking a Practice Manager II for the Heart and Vascular division in Plano. The role oversees daily administrative and technical support, supports 4–8 providers, and may supervise satellite locations.

Work hours are full-time, 40 hours, Monday–Friday, 8:00 AM–5:00 PM, in Plano, TX. The manager will lead a team, ensure regulatory compliance, and coordinate scheduling and front-office operations to maximize patient access and satisfaction.

Qualifications

• Experience managing medical practices or clinics.
• Knowledge of health insurance and medical costs including coding.
• Proficient in EMR and Microsoft Office (Word, Excel).
• Strong communication and organizational skills.
• Customer service experience and people management skills.

Responsibilities

• Lead and develop a team, including hiring and training.
• Oversee front office operations to maximize patient satisfaction and access.
• Ensure staff are current in competencies and training.
• Monitor time and attendance per THR policies.
• Assist leadership in budgeting and long-term planning.
• Coordinate scheduling to ensure proper patient coverage.
• Liaise between the practice and Central Billing Office.
• Manage Medical Records Custodian duties and HIPAA disclosures.

Skills

Work ethic

Professionalism

EMR proficiency

Microsoft Office

Customer service

People management

HIPAA knowledge

Education

High school diploma or equivalent

Associate's degree in Business or healthcare

Tools

Allscripts EMR

EPIC Care Connect EMR

Job description

26009238

Practice Manager II-Heart and Vascular-Plano

Are you looking for a rewarding career with top-notch benefits? We are looking for a qualified Manager like you to join our Texas Health family.

Position Highlights

The Practice Manager II is responsible for managing the daily administrative and technical support sections of a medical clinic in accordance with established policies, procedures and standards. Anticipates and plans for future changes. Makes recommendations to improve customer service as appropriate. May support 4 -8 providers at any given time. This may also include satellite location supervision.

• Work location: Plano, TX
• Work hours: Full Time (40 Hours); Day Shift; Monday – Friday, 08:00 AM – 5:00 PM.

Texas Health Physicians Group includes more than 1,000 physicians, nurse practitioners and physician assistants dedicated to providing quality, patient-safe care at more than 240 offices located throughout the DFW Metroplex.

THPG members are active in group governance and serve on multiple committees and councils. Ongoing Texas Health initiatives, like the Diversity Action Council and Living the Promise, have helped to create an inclusive, supportive, people-first, excellence-driven culture and workplace, making THPG a great place to work.

As part of the Texas Health family and its 28,000+ employees, we’re one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here.

Job Duties

Effectively leads and develops a team of employees including hiring, training and development, salary recommendations, initiates process to terminate access when employees separate, etc. Responsible for employee performance management and setting individual goals as outlined in policies and procedures.

Manages and or participates in front office operations to maximize patient satisfaction, patient access, maintenance of medical records, verification of benefits, timely and accurate charge entry, collection of payments and customer service efforts. Supervises medical, nursing and clerical staff to ensure adequate coverage for quality patient care.

Ensures that staff is current in competencies, assessments, licensure, certifications and other annual training.

Monitors staff’s time and attendance consistent with THR policies.

Monitors & provides recommendations for clinic budget, goals, and objectives.

Assists clinic operations leadership to develop and implement performance goals and objectives as well as long-term planning.

Coordinates scheduling of operations to ensure proper coverage of patient appointments and out-of-office calls.

Ensures work environment complies with regulatory, licensure, compliance and accreditation requirements by monitoring the work setting on an ongoing basis to identify deficiencies, risk, and opportunities for improvement.

Serves as the first point of contact for patient and external customer complaints. Responsible for investigating all complaints relating to practice operations and routes privacy and/or Compliance complaints/issues. Escalates reoccurring problems as needed. Responsible for providing necessary summary to clinic operation leadership for High Reliability.

Acts as the liaison between the practice and Central Billing Office.

Serves as a Medical Records Custodian. Reviews authorizations and 3rd party chart review requests for validity. Ensures required Protected Health Information disclosures are tracked.

Reports all confirmed or suspected privacy breaches, patient complaints regarding privacy to the Entity Safety Officer or Compliance in timely manner. Enforces and monitors corrective action plans. Performs other duties as assigned.

Education

H.S. Diploma or equivalent and 4 years experience in lieu of Associate's Degree required. Or, Associate's Degree in Business or healthcare related field and 2 years experience required

Experience

2 years Medical practice management or relevant clinic leadership experience with Associate's Degree required; Or, 4 years Medical practice management or relevant clinic leadership experience without Associate's Degree required.

Skills

Possesses a strong work ethic and a high level of professionalism.

Demonstrates good understanding of health insurance and medical costs, including coding.

Proficient computer and EMR skills, including but not limited to Microsoft Office suite applications such as Word and Excel.

Demonstrated business and analytic/financial skills.

Strong communication and organizational skills

Proven experience in a customer service environment.

Strong people management and development skills.

Ability to shape communications to the needs of the audience.

Knowledgeable of HIPAA, state and federal regulations governing confidentiality, release of information and record retention. Familiar with Electronic Medical Record (EMR) functionality, document imaging, and workflow. Allscripts and EPIC Care Connect EMR experience a plus.

Why Texas Health?

At Texas Health Resources, our mission is “to improve the health of the people in the communities we serve”.

Our award-winning culture is a tribute to our amazing employees. We’re thrilled to be a 2023 FORTUNE Magazine’s “100 Best Companies to Work For®” for the 9th year in a row!

We strive to create an atmosphere of respect, integrity, compassion and excellence for all. We’re committed to diversity in our workforce, and our mission to serve spreads across ethnic, cultural, economic and generational boundaries. Join us and to do your life’s best work here!

As part of the Texas Health family and its 28,000+ employees, we’re one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here.