Practice Manager I

1012 Lehigh Valley Physician Group - Lehigh; Hazleton (Luzerne County); On-site; USD 52,000 - 78,000; Full time

Job summary

Lehigh Valley Health Network in Hazleton is seeking a Practice Manager I to lead a mid-sized physician office. You will supervise daily operations, coordinate scheduling, and ensure high-quality patient care in a multi-specialty setting.

The role requires strong teamwork, customer service focus, and the ability to implement policies with senior leadership. A Bachelor's degree is preferred and prior management experience helps you succeed in this onsite, day-shift position.

Qualifications

• Understanding of the necessity and value of teamwork.
• Knowledge of and ability to guide customers on all company interactions.
• Knowledge of the organization's customer support policies and procedures.

Responsibilities

• Directs and coordinates daily physician practice activities.
• Supervises Practice operations to ensure prompt and courteous patient care.
• Develops policies and procedures in conjunction with upper management to maintain effective and efficient operation of the Practice.
• Manages personnel issues including new employee training, performance management and disciplinary actions.
• Interviews new employee prospects and participates in hiring decisions for designated office.
• Escalates issues to Managers and Administrators where appropriate.
• Performs annual written performance appraisals of support staff.
• Performs other duties as assigned.
• Customer service focused. Maintains a safe, efficient and welcoming environment for patients and staff.

Skills

Teamwork

Customer service

Communication

Education

Bachelor's Degree

Tools

Office software

Job description

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

The Practice Manager I responsible for directing, supervising and coordinating daily activities of a Physician Practice. The Manager may serve as the primary leader of a mid-sized office, and may also be responsible for a Practice Supervisor at their location. The Practice managed is typically multi-specialty with up to 10 providers. Practice Manager I’s often work in an office with low to moderate complexity based on serviced provided and with patient volumes averaging less than 400 visits weekly.

Job Duties

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.(Do not delete, move or over-write this statement)
• Supervises Physician Practice operations to ensure prompt and courteous treatment of patients aswell as other aspects of the Practice.
• Assists in developing policies and procedures in conjunction with upper management to maintainthe effective and efficient operation of the Practice.
• Manages personnel issues including new employee training, performance management and disciplinary actions.
• Interviews new employee prospects and participates in hiring decisions for designated office.
• Responsive to the needs and requests of providers and escalates issues to Managers and/or Administrators where appropriate..
• Performs annual written performance appraisals of support staff.
• Performs other duties as assigned.
• Customer service focused. Responsible for maintaining a safe, efficient and welcoming environment for Jefferson patients and staff.

Minimum Qualifications

• High School Diploma/GED 2 years in a Physician Practice or Healthcare setting.
• Understanding of the necessity and value of teamwork, ability to work effectively as part of a team.
• Knowledge of and ability to use office electronic calendaring software and capabilities.
• Knowledge of the organization's customer support policies, standards and procedures and ability to guide customers on all company interactions.
• Knowledge of and ability to adhere to existing customer support service agreements and the associated support levels and activities.
• Knowledge of and ability to use office support tools available on the desktop (e.g., word processing, e-mail, presentation software and spreadsheets).
• Knowledge of and ability to use office electronic mail software and capabilities.

Preferred Qualifications

• Bachelor's Degree
• 1 year Management/Supervisory experience preferred.

Additional Qualifications

• Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use
• *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Shift: Day Shift

Address: 50 Moisey Dr

Primary Location: Health Center at Hazleton

Position Type: Onsite

Union: Not Applicable

Work Schedule: M-F: 0800-1630

Department: 1012-65504 LVPG-H Surgical Services- Hwc Lehigh Valley Health Network (LVHN)

Lehigh Valley Health Network (LVHN) is the region's largest employer and health care provider of choice. Our nearly 20,000 health care professionals take pride in what they do and are driven by our mission to heal, comfort and care for the people of our community.

LVHN is honored to be certified as a Great Place to Work®. LVHN's culture of trust – and the positive things colleagues said about working at LVHN when surveyed by Great Place to Work and Fortune – align perfectly with what makes a great workplace. This designation tells you that LVHN is a great place to work from hire to retire. If you are someone who aligns with LVHN's core values – Compassion, Integrity, Collaboration and Excellence – you will have a rewarding and successful career here.