Clinical Coordinator RN - Physician Practice

1012 Lehigh Valley Physician Group - Lehigh; Allentown (Lehigh County); On-site; USD 80,000 - 105,000; Full time

Job summary

Lehigh Valley Health Network seeks an experienced nursing professional to assist with daily clinical operations and lead the physician office health care team. You will oversee care delivery, support staff orientation, and ensure efficient pre-visit planning and clinical processes.

The role requires RN licensure with an Associate’s Degree and 3+ years of clinical experience, plus strong EMR and office software skills.

Qualifications

• Associate's Degree in Nursing required; RN licensure.
• 3+ years of clinical experience in a healthcare setting.
• Ability to initiate and adapt to change within a healthcare setting.
• Strong computer skills including EMR, Word, PowerPoint, and Excel.
• Ability to work independently and in a team, with leadership capabilities.

Responsibilities

• Oversees clinical operations and patient engagement across settings.
• Assumes clinical and administrative responsibilities in the absence of leadership.
• Completes end-of-day tasks and prepares daily charts and EMR records.
• Ensures staff competency development and remediation.
• Coordinates care across departments and validates labs, studies, and referrals.
• Provides feedback and supports quality improvement initiatives.

Skills

Leadership

Project management

Communication

Team coordination

Education

Associate’s Degree in Nursing (RN)

Bachelor’s Degree in Nursing

CACRN

Tools

EMR

Microsoft Word

PowerPoint

Excel

Job description

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the “Best Hospitals” by U.S. News & World Report for 23 consecutive years. We’re a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center’s prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an ‘A’ grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN’s commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Summary

Assists with the daily operations of the clinical staff, procedures, treatment, and support of the physician's office health care team. Delivers/oversees care provided to patients and functions as an integral member of the leadership team focusing on clinical support staff. Handles general administrative tasks such as scheduling, reception, front end revenue cycle, medical assistant duties, and other physician office tasks. Serves as a clinical resource for all practice staff and is accountable for clinical staff orientation, education, clinical skills competency, clinical office operations, and clinical skills remediation. Facilitates seamless transitions and completion of initiatives designed to enhance the patient care experience inclusive of pre-visit planning and clinical intelligence tools across the continuum.

Job Duties

• Oversees clinical operations and facilitates patient engagement through practice settings including visit flow, clinical triage, EMR clinical intelligence tools, pre-visit planning, transitions of care follow-up, and other patient focused initiatives to enhance the patient care experience.
• Assumes clinical and administrative responsibilities in the absence of the Director/Manager.
• Completes end-of-day tasks including running applicable reports, identifying no-show patients and communicating with appropriate personnel, completing daily batching tasks, and other office close procedures.
• Prepares daily charts and maintains medical files and electronic medical records.
• Obtains clarification of policy, whenever necessary, and may use resources available through other departments.
• Assesses clinical staff competencies and provides remediation, as necessary, in collaboration with Clinical Services.
• Facilitates coordination of care across settings for a designated population and ensures that labs, studies, and referrals are completed and results are discussed with the patient.
• Provides regular feedback and involves other colleagues in quality improvement workflow development.
• Reviews clinical staff competencies and provides remediation, as necessary.
• Fosters accountability of staff for adherence to policies/procedures/professional practice.
• Participates in and applies research in practice and supports the practice and hospital goals and objectives.

Minimum Qualifications

• Associate’s Degree from an Accredited School of Nursing as an RN 3 years
• Recent experience in a clinical setting
• Ability to initiate, accept, and adapt to change within a healthcare setting.
• Ability to take initiative and function independently, as well as collaboratively.
• Excellent computer skills including electronic medical record (EMR), word processing (Microsoft Word), PowerPoint, and Excel.
• Time management skills.
• Mature emotional intelligence.
• Project management skills.

Preferred Qualifications

• RN - Licensed Registered Nurse_PA – State of Pennsylvania
• Bachelor’s Degree from an Accredited School of Nursing as an RN
• CACRN - Certified Ambulatory Care RN – State of Pennsylvania

Physical Demands

• Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

Work Shift: Day Shift Address: 1101 S Cedar Crest Blvd Primary Location: Allentown - 1101 S Cedar Crest Position Type: Onsite Union: Not Applicable Work Schedule: Monday-Friday; 8:00a-4:30p Department: 1012-20103 LVPG-L Family Med - Southside

https://youtu.be/GD67a9hIXUY

Lehigh Valley Health Network is honored to be certified as a Great Place to Work®. LVHN’s culture of trust – and the positive things colleagues said about working at LVHN when surveyed by Great Place to Work and Fortune – align perfectly with what makes a great workplace. This designation tells you that LVHN is a great place to work from hire to retire. If you are someone who aligns with LVHN’s core values – Compassion, Integrity, Collaboration and Excellence – you will have a rewarding and successful career here.