Practice Manager I

lvhn; Hazleton (Luzerne County); On-site; USD 60,000 - 70,000; Full time

Job summary

The Practice Manager I at Lehigh Valley Health Network directs, supervises and coordinates daily activities of a physician practice, often multi-specialty with up to 10 providers, ensuring efficient operations and high-quality patient care.

The role emphasizes leadership, policy development, staff coaching, scheduling and a welcoming environment, collaborating with office teams to maintain service excellence.

Qualifications

• High School Diploma/GED or equivalent required.
• 2 years in a Physician Practice or Healthcare setting.
• Understanding of teamwork and ability to work as part of a team.
• Knowledge of office calendaring software and standard desktop tools.
• Familiarity with customer service agreements and support levels.

Responsibilities

• Interacts with staff and visitors in line with Jefferson values.
• Supervises Physician Practice operations to ensure prompt and courteous treatment of patients and other aspects of the Practice.
• Assists in developing policies and procedures with upper management to maintain effective and efficient operation.
• Manages personnel issues including training, performance and disciplinary actions; participates in hiring decisions for designated office.
• Performs annual written performance appraisals of support staff.
• Other duties as assigned; customer service focused; maintains a safe, welcoming environment for patients and staff.

Skills

Healthcare experience

Team coordination

Education

Bachelor's Degree

Job description

Summary

The Practice Manager I responsible for directing, supervising and coordinating daily activities of a Physician Practice. The Manager may serve as the primary leader of a mid-sized office, and may also be responsible for a Practice Supervisor at their location. The Practice managed is typically multi-specialty with up to 10 providers. Practice Manager I's often work in an office with low to moderate complexity based on serviced provided and with patient volumes averaging less than 400 visits weekly.

Job Duties

Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.(Do not delete, move or over-write this statement)

Supervises Physician Practice operations to ensure prompt and courteous treatment of patients aswell as other aspects of the Practice.

Assists in developing policies and procedures in conjunction with upper management to maintainthe effective and efficient operation of the Practice.

Manages personnel issues including new employee training, performance management and disciplinary actions. Interviews new employee prospects and participates in hiring decisions for designated office. Responsive to the needs and requests of providers and escalates issues toManagers and/or Administrators where appropriate..

Performs annual written performance appraisals of support staff.

Performs other duties as assigned.Customer service focused. Responsible for maintaining a safe, efficient and welcoming environment for Jefferson patients and staff.

Minimum Qualifications

• High School Diploma/GED
• 2 years in a Physician Practice or Healthcare setting.
• Understanding of the necessity and value of teamwork, ability to work effectively as part of a team.
• Knowledge of and ability to use office electronic calendaring software and capabilities.
• Knowledge of and ability to adhere to existing customer support service agreements and the associated support levels and activities.
• Knowledge of and ability to use office support tools available on the desktop (e.g., word processing, e-mail, presentation software and spreadsheets).
• Knowledge of and ability to use office electronic mail software and capabilities.

Preferred Qualifications

• Bachelor's Degree
• 1 year Management/Supervisory experience preferred.

Additional Qualifications

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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