Practice Manager - Emergency Services

Southern Illinois Healthcare; Carbondale (IL); On-site; USD 72,000 - 111,000; Full time

Job summary

Southern Illinois Healthcare seeks a seasoned leader to oversee operations of Memorial Hospital of Carbondale's physician offices, guiding financial and clerical functions to ensure smooth patient flow and high service levels.

In this full-time role, you will monitor standards, manage business-office activities, and collaborate with physicians and operations leadership to optimize schedules, staffing, and budget performance while delivering compassionate care.

Qualifications

• Strong leadership and analytical skills.
• Ability to understand and interpret financial data.
• Effective communication with clinical, business and administrative staff.
• Experience in hospital or medical office setting preferred.

Responsibilities

• Maintains effective communication with physicians, staff, and Operations Director.
• Oversees activities of business office functions and budgets.
• Rounding to facilitate patient flow and provider satisfaction.
• Collaborates with physicians to optimize schedules and clinic workflows.
• Responds to patient complaints and escalates when needed.
• Leads direct reports and develops staffing plans and goals.

Skills

Leadership

Analytical skills

Budgeting

Communication

Customer service

Education

Bachelor's degree

Job description

Current SIH employees need to apply for positions through our internal job portal. Log in to Workday to apply through the Jobs Hub.Location: Carbondale, ILShift: Days, Mon-FriTime Type: Full-TimeFacility/Clinic Name: Memorial Hospital of CarbondalePosition SummaryResponsible for overseeing operations of the physician’s office including financial and clerical functions.Principal AccountabilitiesLeadership Competencies: Business Acumen, Collaborates, Developing People, Focus on Results, Leading Effective Teams, Managing Change, Personal Leadership, and Strategic ThinkingStandards of Performance: Respect, Integrity, Compassion, Collaboration, Stewardship, Accountability, QualityEducationBachelor's Degree preferredLicenses and CertificationN/AExperience and SkillsPrior experience in a hospital or medical office setting preferred.Strong leadership and analytical skills.Ability to understand and interpret financial data, solid quantitative and qualitative skills.Ability to communicate effectively in a leadership role with clinical, business and administrative staff. Strong customer service skills.Exceptional verbal and written communication skills.Role Specific ResponsibilitiesMaintains effective communication with physicians, staff, and Operations Director.Monitors compliance with established standards, practices, and regulatory requirements.Oversees activities of business office functions. Visible and present daily rounding for facilitation of patient flow as well as patient and provider satisfaction. Available for immediate and timely response to barriers or obstacles to daily workflows.Interacts and collaborates regularly with physicians/providers to provide direction and oversight of effective schedules, efficient clinic work flow and patient flow, establishing and maintaining a cooperative, relationship of trust with providers. Brings significant concerns to the Regional Practice Administrator.Responds to patient complaints; analyzes and determines necessity to elevate the complaint based on situation, potential risk, effective resolution, clinical care concerns, etc.Provides leadership to direct reports in the execution of work plans and long and short term goals. Implements site level infrastructure and changes to supporting processes and systems. Implements and completes site goals.Drafts initial requests for capital, operating and staffing budgets.Monitors, measures, assesses and improves site performance using patient satisfaction data, SIH reports of budgeted vs. worked hours, RVU reports and EHR reports.Manages individual(s) including but not limited to: hires, trains, assigns work, manages & evaluates performance, conducts professional development plans. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.Develops a staffing plan that meets both customer expectations and financial constraints. Create an environment where employee engagement and feedback facilitates positive change.Compensation (Commensurate with experience):$71614.4To$111009.6To access our Benefits Guide/Plan Information, please click the link below:http://www.sih.net/careers/benefits