Practice Manager - Clinical Operations (Remote)

Veeva Systems, Inc.; Philadelphia (Philadelphia County); Remote; USD 90,000 - 200,000; Full time

Job summary

Join a pioneering company in the life sciences sector as a Practice Manager, where you'll lead a dynamic team in modernizing clinical trials. This remote role offers the flexibility to work from anywhere while driving innovation and operational excellence. You'll be responsible for ensuring customer success, mentoring team members, and cultivating relationships across various departments. With a commitment to employee well-being and a mission-driven culture, this is an exciting opportunity to make a significant impact in the industry. If you're ready to leverage your leadership skills and passion for technology, this role is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Flexible PTO

Company Paid Holidays

Charitable Giving Program

Qualifications

• 6+ years of software implementation experience at a software vendor or consulting firm.
• 2+ years in people management with a focus on operational excellence.

Responsibilities

• Lead a professional services team focused on customer success.
• Ensure operational excellence and cultivate trusted relationships with customers.

Skills

Software Implementation

People Management

Operational Excellence

Customer Relationship Management

Education

Bachelor's Degree

Job description

Practice Manager - Clinical Operations (Remote)

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join Veeva as we modernize clinical trials by building the industry cloud for Life Sciences. Veeva Systems drives innovation for our customers. In this role, you will lead a professional services team focused on customer success from implementation and beyond. As a practice manager, you lead a team that excels in software implementation delivery.

Managing with a focus on operational excellence includes:

- Ensuring customer and employee success

- Leading through hands-on and strategic initiatives

- Cultivating a positive and productive environment

- Driving new practices to support implementation excellence

- Creating innovative collateral to support delivery

- Partnering with global and cross-function teams to provide the best outcomes

Are you ready to leverage your leadership to bring innovation to clinical trials?

This is a remote, US-based, position with required travel.Our preference is a candidate in Eastern or Central Time Zones.

• Responsible for hiring, performance management, and mentorship
• Provide executive oversight of internal initiatives and project sponsorship
• Cultivate trusted relationships with customers
• Build an internal network across Veeva - Sales, Strategy, Product, and Services - to champion customer and employee success

Requirements

• 6+ years of software implementation experience at a software vendor or consulting firm
• 2+ years in people management
• Has grown and led a professional services team
• Operational excellence in leading Services, including utilization and resource management
• Ability to travel up to 25% of the time
• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• 1% charitable giving program

Compensation

• Base pay: $90,000 - $200,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us [e-mail] .

Work Where It’s Best for You

Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments.

Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We’re investing more in offices, culture, and offsite meetings, not less.

Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.

Work at Veeva. Work where it’s best for you.

A different kind of company. A Public Benefit Corporation.

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.

What sets us apart

In February 2021, Veeva became the first public company to convert to a Public Benefit Corporation (PBC).

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.

Veeva’s public benefit purpose is to help make the industries we serve more productive and create high-quality employment opportunities.

“Veeva’s engineering teams take a pragmatic approach to software development. We offer an ideal environment for engineers who value focus, speed and integrity in their work.”