Practice Manager - Carolina Ear, Nose & Throat

Bon Secours Mercy Health; Greenville (SC); On-site; USD 75,000 - 115,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Paid time off

Tuition assistance

Job summary

Bon Secours Mercy Health is seeking a Practice Manager to lead one or more physician practices, ensuring high-quality care and efficient operations. You will oversee staff and provider schedules, manage revenue cycles, and collaborate with leadership on strategic goals.

The role emphasizes compliance with quality and regulatory standards, onboarding new providers, and delivering exceptional patient service within a faith‑based health system.

Qualifications

• High school diploma required; Associate’s or Bachelor’s degree preferred.
• BLS Basic Life Support – American Heart Association (Preferred; required if performing clinical functions within 90 days of hire).

Responsibilities

• Set professional standards and ensure outstanding customer service in all relationships with internal and external customers.
• Oversee day-to-day operations, including staff and provider scheduling; ensure timely communication with team members.
• Troubleshoot to maintain effective provider, staff, customer and peer relationships.
• Adhere to quality, compliance and risk controls; manage supply chain, budgets, and office invoicing.
• Coordinate provider integration and onboarding of new physicians and APCs.
• Oversee revenue cycle processes including registration, work queues, copays, daily cash, deposits, and coding compliance.
• Review data and assist with budgeting and planning; discuss trends with leadership to shape priorities.
• Coordinate with Joint Commission and regulatory agencies as applicable; support HR on personnel matters.

Skills

Leadership

Operations management

Staff scheduling

Budgeting

Customer service

Education

Associate's or Bachelor’s degree

Tools

EHR systems

Billing software

Job description

About Us

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Job Summary

The Practice Manager anticipates, plans, organizes and directs the operations of one or more physician practices which includes, but is not limited to, supporting providers and managing employees to ensure the highest quality care and services are provided to patients. The practice manager is also responsible for achieving the annual operational and financial goals of the practice. In addition, this position has oversight of the practice lead and employees to ensure efficient operations and workflows for patients, providers, and employees through the application of standardized processes and best practices.

Essential Functions

• Serves as a role model to set the standards of behavior, professionalism, and outstanding customer services in all relationships with internal and external customers.
• Manage day-to-day operations of the practice, including staff and provider schedules, performance management, and ensure timely communication with team members.
• Facilitates troubleshooting and follow up to ensure effective provider, staff, customer and peer relationships.
• Adheres to the established controls of quality, compliance and risk standards for the day-to-day operations of the physician practice(s). This includes management of supply chain activities including the ordering of supplies and maintaining inventory, while adhering to departmental budgets, as well as processing all invoices and bills for the office.
• Functions as a key liaison for all new provider integration activities for the practice(s). Assists in the transition process for onboarding new physicians and APCs.
• Manages all revenue cycle processes, including but not limited to registration workflows, work queues, copays, daily cash drawer, bank deposits, and coding compliance.
• Reviews applicable practice data and identifies variances. Analyze financial and billing reports to assist with decision-making and reporting. Participates in planning and budgeting preparation and analysis.
• Meets with Practice Administrator and medical group/market leadership leadership as appropriate to review trends and develop/adjust strategic priorities.
• Coordinates support functions to ensure compliance with Joint Commission, where applicable, and other required regulatory agencies.
• Handles personnel functions, in collaboration with HR as appropriate, which includes check ins, evaluations etc.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education

• High school diploma (required)
• Associate's or Bachelor’s degree (preferred)

Licensure/Certification

• BLS Basic Life Support – American Heart Association (Preferred, required if performing clinical functions, within 90 days of hire)

Experience

• 4 Years Of Recent Experience In Healthcare (required)
• 2 years of supervisory experience (required)

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well‑being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Aff…If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]