Practice Supervisor - Physician Practice - Ear, Nose, and Throat at St. Mary's

Bon Secours Mercy Health; Richmond (VA); On-site; USD 34,000 - 53,000; Full time

Benefits offered by this job

Competitive pay

403(b) with employer contributions

Medical, dental, vision, prescription

Paid time off

Tuition assistance

Job summary

Bon Secours Mercy Health is seeking a Practice Supervisor for the Physician Practice - Ear, Nose, and Throat at St. Mary's in Virginia. The role oversees daily operations, staff performance, and workflow to ensure efficient patient care and service quality.

You will support the Practice Administrator, help drive revenue integrity, and focus on staff engagement and patient satisfaction. A high school diploma is required, with BLS certification preferred or obtained within 90 days of hire.

Qualifications

• 3 years of recent experience in healthcare with at least one year in an administrative setting.
• 1 year of supervisory experience in the relevant role.
• BLS Basic Life Support – American Heart Association (Preferred, required within 90 days of hire).

Responsibilities

• Oversee overall functioning of the practice, including staff management and workflow development.
• Support the Practice Administrator with revenue integrity, employee engagement and customer satisfaction metrics.
• Ensure safety, compliance, and high-quality patient care across the ENT practice.

Skills

Healthcare administration

Staff supervision

Customer service

Education

High school diploma

Medical terminology coursework

Job description

Bon Secours

About Us

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Practice Supervisor - Physician Practice- Ear, Nose, and Throat at St. Mary's

Job Summary:

The Practice Supervisor will assist with overseeing the overall functioning of the practice including management of staff, workflow development, financial performance, provider and staff engagement. The position will support the Practice Administrator as it relates to revenue integrity, employee engagement, building customer relations and customer satisfaction outcomes. The results of this position will be measured by compliance to standards with focus on volume, customer service initiatives, productivity, patient satisfaction scores, results of JC tracers, and employee engagement scores.

Essential Functions:

• Performs patient care tasks ensuring accurate, safe, professional care

• Handles all administrative functions related to assigned areas. Accomplish assignments while meeting work quality, quantity, and timeliness expectations

• Assists other members of the team as needed, providing patient care where skilled or certified to assist or assisting clerical staff when the work demands.

• Responds actively and effectively with sensitivity to the needs of internal/external customers while portraying a positive and professional image.

• Supports and promotes practice in efforts in meeting established projects and goals.

• Adheres to hospital, network and practice safety and compliance policies and procedures and demonstrates flexibility in job duties as needed

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education:

High school diploma (required)

Coursework in medical terminology and healthcare office (preferred)

Licensure/Certification:

BLS Basic Life Support – American Heart Association (Preferred, required within 90 days of hire).

Experience:

3 years of recent experience in healthcare with at least one year being in an administrative setting (required)

1 year of supervisory experience (required) for BSMH

1 year of supervisory experience (preferred) for RSFH

Range:

• Minimum: $24.94

• Maximum: $38.68

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)

• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts

• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders

• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmitive Action and Equal Opportunity Employers, please email [e-mail] . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]