Practice Manager at Animal Medical Centre of Greensboro

Heartland Veterinary Partners LLC; Greensboro (NC); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking veterinary practice as a Practice Manager, where your leadership will drive operational excellence and client satisfaction. This role is vital in managing business functions, ensuring profitability, and fostering a collaborative environment for both staff and clients. You will work closely with the Managing Doctor to implement strategic plans and maintain high standards of patient care. If you are passionate about veterinary medicine and thrive in a dynamic setting, this position offers a rewarding opportunity to make a significant impact in the community while developing your professional skills.

Benefits

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement benefits

Bonus incentive

Career development

Employee Assistance Program

DVM Referral Program

Qualifications

• Experience as a Practice Manager in the Veterinary field is essential.
• Strong communication and client service skills are required.

Responsibilities

• Manage financial performance and engage teams to drive revenue growth.
• Ensure compliance with regulatory agencies and maintain practice cleanliness.
• Conduct regular staff meetings and monitor team performance.

Skills

Business Acumen

Client Service

Organizing and Planning

Learning and Self-Development

Motivating and Inspiring

Problem Solving

Change Management

Communication Skills

Education

High School Diploma

Associate Degree in Applied Science

Degree in Veterinary Technology or Business

Tools

MS Office Applications

Job description

Practice:

Animal Medical Centre of Greensboro is located in the northwest section of Greensboro, North Carolina. Established in 1986, we are a small animal practice serving Greensboro, Winston-Salem, High Point, Pleasant Garden, Reidsville, Oak Ridge, and Browns Summit.

More about the Role:

Reporting to the Regional Director of Operations, the Practice Manager manages all essential business functions in veterinary practice and supports the practice teams. The Practice Manager works in partnership with the Managing Doctor (MDVM) to ensure successful practice operations, high client satisfaction, and to manage practice teams. In collaboration with the MDVM, the Practice Manager is responsible for ensuring profitability of the practice, growing the business, and protecting the practice legacy. The critical focus areas to drive the desired success fall under the following umbrellas: Practice Operations, HR, Marketing, Strategic Planning, and IT Management. The Practice Manager must be a strong people manager, possess great business acumen, and enjoy leading and developing a team. Additionally, ensure the practice has engaged and productive teams that are driving high-quality patient care and exceptional client service. Practice Manager experience in the Veterinary field is required.

Schedule: 40 hours a week, 5 days a week

Competencies:

• Business Acumen: Understands commercial and economic business matters; how the business works, how we make money, and how strategies and decisions impact financial and operational results.
• Client Service and Customer: Serving and supporting clients with their needs or issues; Ensuring all practice activities result in the highest level of client satisfaction.
• Organizing and Planning: Making plans, organizing, and structuring the work of self and others; Setting priorities and establishing plans with clear goals and timeframes.
• Learning and Self-Development: Developing one's knowledge, skills, and capabilities; Curiosity for learning, seeking out new methods and approaches.
• Motivating and Inspiring: Motivating and inspiring others; Mobilizing the team to collectively achieve practice goals.
• Investigating, Analyzing, and Evaluating: Critically evaluating and analyzing information or data; Continually reviewing practice performance and opportunities to drive better results.
• Solving and Improving: Making improvements and solving problems or issues; Approaching problem solving creatively.
• Managing Complexity and Ambiguity: Working effectively in unfamiliar or ambiguous situations; Remaining calm under pressure.
• Change Management: Managing change and supporting others through change; creating a vision for change.
• Developing and Coaching: Building others’ knowledge, skills, and capabilities; regularly coaching and providing feedback.
• Cooperation and Collaboration: Cooperating with others and working as part of a team; building and nurturing relationships with key stakeholders.

Essential Responsibilities:

• Manages practice financial performance, engaging teams around activities that drive revenue for growth.
• Manages practice expenses including pharmacy, supplies, labor, and facility.
• Ensures appropriate inventory management.
• Partners with MDVM to ensure accurate pricing is applied.
• Provides input during annual budget planning.
• Creates and analyzes performance reports to improve outcomes.
• Applies knowledge of veterinary practice management to direct successful daily operations.
• Ensures compliance with appropriate regulatory agencies.
• Ensures cleanliness of the practice for an excellent client experience.
• Responsible for staff scheduling and patient scheduling.
• Manages vendor and supplier relationships.
• Responsible for timely and accurate tracking of employee payroll.
• Responsible for accounts payable duties.
• Partners with MDVM to maintain an appropriate medical record system.
• Regularly reviews client feedback for practice improvement.
• Collaborates with Heartland Marketing to develop and implement a marketing strategy.
• Ensures the team is appropriately staffed.
• Supports practice operations as needed.
• Partners with MDVM to ensure adherence to operating procedures.
• Ensures compliance with regulatory agencies and laws.
• Ensures all team members complete annual compliance activities.
• Maintains confidentiality of employee records.
• Conducts regular staff meetings and trainings.
• Partners with RDO and HR to navigate employee relations.
• Conducts regular check-ins with team members.
• Monitors team member performance and provides feedback.
• Ensures professional development for all team members.
• Other duties as assigned.

Requirements/Qualifications:

• Full-time, on-site, ability to work on weekends when needed.
• Practice Manager experience in the Veterinary field is required.
• High school diploma or equivalent; Associate degree in applied science, veterinary technology, or business a plus.
• Ability to lift patients and carry equipment up to 25 pounds.
• Knowledge of OSHA safety techniques.
• Excellent computer skills including MS office applications.
• Basic math and ability to calculate medication dosages.
• Strong communication skills.
• Client service experience.

Benefits Offered:

• Paid time off.
• Health, dental, and vision insurance.
• Retirement benefits.
• Bonus incentive.
• Career and professional development.
• Employee Assistance Program.
• DVM Referral Program.