Practice Manager at Animal Medical Centre of Greensboro

PetCheck Urgent Care; Greensboro (NC); On-site; USD 50,000 - 55,000; Full time

Job summary

An established industry player in veterinary care is seeking a dedicated Practice Manager to oversee essential business functions. This role involves managing operations, HR, marketing, and strategic planning while ensuring high client satisfaction and team productivity. The ideal candidate will possess strong business acumen and leadership skills, driving growth and maintaining a legacy of quality care. If you are passionate about veterinary practice and have the experience to lead a team effectively, this is the perfect opportunity for you to make a significant impact in a supportive environment.

Benefits

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Retirement Benefits

Bonus Incentive

Career Development

Employee Assistance Program

Qualifications

• Practice Manager experience in the Veterinary field is required.
• Ability to lift patients and carry equipment up to 25 pounds.

Responsibilities

• Manage practice financial performance and engage teams to drive revenue.
• Ensure compliance with regulatory agencies and monitor practice violations.
• Conduct regular staff meetings and trainings.

Skills

Business Acumen

Client Service

Organizing and Planning

Learning and Self-Development

Motivating and Inspiring

Problem Solving

Change Management

Communication Skills

Education

High School Diploma or Equivalent

Associate Degree in Applied Science, Veterinary Technology, or Business

Tools

MS Office Applications

Job description

Practice

Animal Medical Centre of Greensboro is located in the northwest section of Greensboro, North Carolina. Established in 1986, we are a small animal practice serving Greensboro, Winston-Salem, High Point, Pleasant Garden, Reidsville, Oak Ridge, and Browns Summit.

More about the Role

Reporting to the Regional Director of Operations, the Practice Manager manages all essential business functions in veterinary practice and supports the practice teams. The Practice Manager works in partnership with the Managing Doctor (MDVM) to ensure successful practice operations, high client satisfaction, and to manage practice teams. In collaboration with the MDVM, the Practice Manager is responsible for ensuring profitability of the practice, growing the business, and protecting the practice legacy. The critical focus areas to drive the desired success fall under the following umbrellas: Practice Operations, HR, Marketing, Strategic Planning, and IT Management. The Practice Manager must be a strong people manager, possess great business acumen, and enjoy leading and developing a team. Additionally, ensure the practice has engaged and productive teams that are driving high-quality patient care and exceptional client service. Practice Manager experience in the Veterinary field is required.

Schedule: 40 hours a week, 5 days a week

Competencies

• Business Acumen: Understands commercial and economic business matters; how the business works, how we make money, and how strategies and decisions impact financial and operational results.
• Client Service and Customer: Serving and supporting clients with their needs or issues; ensuring all practice activities result in the highest level of client satisfaction.
• Organizing and Planning: Making plans, organizing, and structuring the work of self and others; setting priorities and establishing plans with clear goals and timeframes.
• Learning and Self-Development: Developing one's knowledge, skills, and capabilities; curiosity for learning, seeking out new methods and approaches, continuously seeking feedback from others and incorporating it for growth.
• Motivating and Inspiring: Mobilizing the team to collectively achieve practice goals, modeling leadership behaviors that make team members want to run towards them.
• Investigating, Analyzing, and Evaluating: Critically evaluating and analyzing information or data; continually reviewing practice performance and opportunities to drive better results.
• Solving and Improving: Making improvements and solving problems or issues; approaching problem solving creatively.
• Managing Complexity and Ambiguity: Working effectively in unfamiliar or ambiguous situations; remaining calm under pressure.
• Change Management: Managing change and supporting others through change; creating a vision for change.
• Developing and Coaching: Building others’ knowledge, skills, and capabilities; regularly coaching and providing feedback.
• Cooperation and Collaboration: Cooperating with others and working as part of a team; building and nurturing relationships with key stakeholders.

Essential Responsibilities

• Manages practice financial performance, putting plans in place and engaging teams around activities that drive revenue for growth.
• Ensures appropriate inventory management including an appropriate balance of regular stock and sales.
• Provides input during annual budget planning.
• Creates new or analyzes existing performance reports and generates insights to improve performance.
• Ensures compliance with appropriate regulatory agencies, including monitoring practice violations and documenting incidents.
• Responsible for all staff scheduling and ensures patient scheduling is done to satisfy clients and team members.
• Regularly reviews client feedback and identifies opportunities for practice improvement.
• Partners with MDVM to ensure all team members adhere to practice operating procedures.
• Ensures compliance with regulatory agencies and laws including OSHA, DEA, EEOC, ADA, and the Department of Labor.
• Conducts regular staff meetings, trainings, and team activities.
• Other duties as assigned.

Requirements/Qualifications

• Full-time, on-site, ability to work on weekends when needed.
• Practice Manager experience in the Veterinary field is required.
• High school diploma or equivalent; Associate degree in applied science, veterinary technology, or business a plus.
• Ability to lift patients and carry equipment up to 25 pounds.
• Knowledge of OSHA safety techniques including use of proper PPE.
• Excellent computer skills including MS Office applications.
• Strong communication skills.
• Client service experience.

Benefits Offered

• Paid time off.
• Health, dental, and vision insurance.
• Retirement benefits.
• Bonus incentive.
• Career and professional development.
• Employee Assistance Program.

Pay Range

USD $50,000.00 - USD $55,000.00 /Yr.