Practice Manager- Ancillary Services

Swope Health; Kansas City (MO); On-site; USD 110,000 - 150,000; Full time

Job summary

Swope Health seeks an experienced Ancillary Services Manager to lead Radiology, Laboratory, and WIC operations. You will develop SOPs, monitor metrics, and ensure staffing, credentialing, and compliance across departments.

Deliver strategic plans to improve access, throughput, and quality of care while aligning with the organization’s mission and budget goals.

Qualifications

• Bachelor’s degree in Health Administration, Nursing, Allied Health, or related field; Master’s degree preferred.
• 5–7+ years in healthcare administration or operations leadership within Radiology, Laboratory, and/or WIC programs.
• Strong understanding of radiology workflows, lab operations, and WIC program requirements.
• Financial acumen with budget development, forecasting, and revenue cycle awareness.
• Knowledge of HIPAA, OSHA, Joint Commission, CLIA, CAP, and state regulations.
• Experience with EHR, PACS, LIS/LIMS, and data analytics tools.

Responsibilities

• Oversee Radiology, Laboratory, and WIC operations.
• Develop and implement SOPs to optimise workflow and turnaround times.
• Monitor performance metrics and drive continuous improvement.
• Ensure staffing, credentialing, training, and competency assessments.
• Collaborate with department leadership to align objectives with the mission.
• Create multi-department plans to improve access, throughput, and quality of care.
• Identify opportunities for service expansion, process optimisation, and cost containment.
• Ensure compliance with accrediting bodies and HIPAA/state/federal regulations.
• Lead incident reporting, root cause analysis, and corrective actions.
• Manage budget alignment and monitor variances for Radiology, LAB, and WIC.
• Promote patient-centered care and stakeholder engagement.
• Recruit, develop, and retain a high-performing ancillary services team.
• Lead change management and cross-functional collaboration.
• Champion interoperability between systems to improve data flow.
• Leverage data analytics to drive efficiency, quality, and outcomes.
• Support telemedicine and digital health initiatives where applicable.

Skills

Healthcare leadership

Operational management

Radiology operations

Laboratory operations

WIC programs

Data analytics

Budgeting

Regulatory compliance

EHR proficiency

Education

Bachelor’s degree in Health Administration

Master’s degree preferred

Tools

PACS

LIS/LIMS

HIS

EHR systems

Job description

Central Headquarters
3801 Dr Martin Luther King Jr Blvd
Kansas City, MO 64130, USA

The Ancillary Services Manager at Swope Health oversees the strategic and operational leadership of the health centres ancillary departments, specifically Radiology, Laboratory (LAB), and WIC (Women, Infants, and Children) programs. This role ensures high-quality patient care, regulatory compliance, fiscal stewardship, and seamless coordination between clinical and support services across our community-focused health system.

Primary Functions

• Oversee Radiology, Laboratory, and WIC operations.
• Develop and implement standard operating procedures (SOPs) to optimise workflow, patient throughput, and turnaround times.
• Monitor performance metrics (cycle times, error rates, patient satisfaction) and drive continuous improvement initiatives.
• Ensure appropriate staffing models, credentialing, training, and competency assessments.
• Collaborate with Radiology, LAB, and WIC leadership to align objectives with Swope Health’s mission and strategic goals.

Strategic Leadership & Program Development

• Create multi-department plans to improve access, throughput, and quality of care for the communities we serve.
• Identify opportunities for service expansion, process optimisation, and cost containment.

Quality, Compliance, and Safety

• Ensure compliance with accrediting bodies (e.g., CMS, The Joint Commission, CAP) and state/federal regulations.
• Maintain and enforce safety programs, infection prevention measures, and patient privacy (HIPAA) standards.
• Lead incident reporting, root cause analysis, and corrective action plans.

Financial Management

Ensure performance and budget alignment for Radiology, LAB, and WIC; monitor variances and implement corrective actions.

Patient Experience & Stakeholder Engagement

• Promote a culture of patient-centered care; address escalations and service recovery.
• Foster strong relationships with clinical teams, ancillary staff, and external partners.
• Communicate performance results and strategic plans to executive leadership and board members as appropriate.

People & Change Leadership

• Recruit, develop, and retain a high-performing ancillary services team.
• Manage performance through coaching, feedback, and formal evaluations.
• Lead change management initiatives and promote a collaborative cross‑functional environment.

Technology, Data, and Innovation

• Champion interoperability between systems (PACS, LIS/LIMS, HIS, WIC nutrition software) to improve data flow.
• Leverage data analytics to drive improvements in efficiency, quality, and patient outcomes.
• Support tele‑medicine, e‑consults, and other digital health initiatives where applicable.

Educational Requirements

Bachelor’s degree in Health Administration, Nursing, Allied Health, or a related field; Master’s degree preferred. Experience required in lieu of degrees.

Experience & Qualifications (preferred)

• 5–7+ years in healthcare administration or operations leadership within Radiology, Laboratory, and/or WIC programs; prior management experience required.
• Strong understanding of radiology workflows, lab operations, and WIC program requirements.
• Financial acumen with budget development, forecasting, and revenue cycle awareness.
• Knowledge of HIPAA, OSHA, Joint Commission standards, CLIA, CAP, and state regulations.
• Demonstrated leadership, communication, problem‑solving, and change management abilities.
• Proficiency with electronic health records (EHR), PACS, LIS/LIMS, and data analytics tools.

Certifications & Licensure Requirements (preferred)

• Certified Professional in Healthcare Quality (CPHQ).
• Registered Radiologic Technologist (RTR) or relevant modality certifications (as applicable).
• Lean/Six Sigma or other process improvement certification.

About Swope Health Services

Each year, Swope Health serves over 45,000 patients, encompassing more than 200,000 visits in four counties on both sides of the state line. Our team members are proud of the work we do and the promise we’ve made – delivering coordinated care that values the needs of the whole person and championing better health in our community. Swope Health is a special place that cares for the people who need it most, wherever they are in the community. As part of our promise to battle health inequities and provide high‑quality, comprehensive care, we make care visible. That means we proudly deliver our promise through every action, every day.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.