Practice Manager (20/20 Vision Associates Optometry)

VSP Vision; Riverside (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

VSP Vision in Riverside, CA is seeking a Practice Manager to drive the practice's goals, uphold our core values, and deliver premier patient care. You will lead daily operations, staff recruitment and training, and manage budgets to support growth and efficiency.

The role emphasizes building a high-performing team with strong patient focus, integrating policy compliance, and delivering exceptional customer service in a fast-paced optical environment.

Qualifications

• Minimum of 2 years of leadership experience in a business-related environment.
• Optical experience preferred.
• Proven track record in leading overall team performance and understanding of optometric business processes.
• Ability to recruit, facilitate, train, coach, and develop patient-centric staff.
• Ability to present decisive and creative solutions to issues/opportunities to grow the business.
• Effective communication to meet or exceed customer expectations and foster staff, doctor and team relationships.
• For roles that are remote/hybrid, must demonstrate engagement in virtual environments.

Responsibilities

• Plan, develop, organize, implement, and direct day-to-day functions of the practice to ensure efficiency and patient satisfaction.
• Identify strategy for practice growth and achieve goals.
• Manage staff performance, including supervising, coaching, and training.
• Recruit, hire, and train new staff.
• Review and ensure compliance with policies and regulations.
• Address staff issues and conduct evaluations and trainings.
• Analyze financial data including revenue, expenses, and budgets.
• Control expenses related to products, inventory, and payroll.

Skills

Leadership

Staff development

Optical experience

Team performance

Recruitment & Training

Communication

Prioritization

Remote engagement awareness

Education

Bachelor's degree or equivalent

Job description

Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible incentive, bonuses and/or commission dependent on the role. For more information regarding VSP Vision benefits, pleaseclick here.

General Summary

Drive the business by leading, initiating and managing all practice-level business goals, core values, and vision. Develop a positive and productive environment that ensures premier customer service, customer retention, as well as outstanding quality care to patients.

Essential Functions

• Plan, develop, organize, implement, and direct the day-to-day functions of the practice and its programs and activities to ensure compliance, efficiency, and patient satisfaction
• Identify strategy for practice growth and execute plans to achieve practice, productivity and budgeted goals
• Manage staff performance including supervising, coaching, counseling, inspiring, and developing staff
• Responsible for interviewing, hiring, and training new staff
• Review the practice's policies and procedures to make recommendations for continued compliance and current regulations and interpret policies/procedures to appropriate parties such as employees and patients
• Address staff issues and make appropriate solutions toward improvements; perform consistent staff evaluations and deliver team trainings
• Analyze financial data including revenue, expenses, and budgets
• Control and manage expenses to budget as it relates to products, inventory and payroll management
• Work on special projects and perform other related duties as assigned or requested

Job Specifications

Typically has the following skills or abilities:

• Bachelor's degree in related field or equivalent experience
• Minimum of 2 years of leadership experience in a business-related environment
• Optical experience preferred
• Proven track record in leading overall team performance and understanding of optometric business processes and strategic development
• Ability to recruit, facilitate, train, coach, and develop excellent patient-centric staff
• Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business
• Ability to provide enthusiastic and concise communication to meet or exceed customer expectations as well as foster positive staff, doctor and team relationships
• Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up
• For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Working Conditions

The working environment is generally favorable, lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

VSP is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law. To help us ensure we meet our commitment to equal employment opportunity, please consider responding to the following optional questions regarding race and gender. We are asking you to provide this information on a voluntary basis. All responses will be kept confidential and will in no way impact the consideration of your application. Applicants who live in the following jurisdictions should not respond to the race or gender self-identification request, so please select Prefer not to say, I Don't Wish to Answer, I decline to self-identify, or I decline to identify my race and ethnicity for the questions:

* Washington D.C.

* Hawaii

* Iowa

* Maine

* Michigan

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* Washington

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.