Practice Manager

Atrium Health Wake Forest Baptist; Winston-Salem (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Atrium Health Wake Forest Baptist is seeking a Practice Manager to oversee administrative direction and coordination for healthcare services. This role involves managing operations, ensuring compliance, and leading a team in a dynamic healthcare environment. The ideal candidate will have a Bachelor's degree and experience in healthcare management.

Qualifications

• Bachelor’s degree with three years of healthcare or business management experience.
• Proficiency with computer systems and applications.
• Ability to work independently or in a team.

Responsibilities

• Manages day-to-day delivery of patient-centered healthcare services.
• Coordinates human resources functions including hiring and training.
• Ensures compliance with legal and regulatory requirements.

Skills

Communication

Interpersonal skills

Problem-solving

Decision-making

Self-motivated

Team environment fostering

Education

Bachelor’s degree

Tools

Word

Excel

PowerPoint

Outlook

Practice management systems

Electronic health records

Job description

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Job Summary

Provides overall administrative direction and coordination for policies, procedures, and programs. Manages the day-to-day delivery of patient-centered, cost-effective health care services of a medical clinic at one or more clinic locations.

Education/Experience

Bachelor’s degree with three years of healthcare or business management experience; or an equivalent combination of education and experience.

Essential Functions

1. Provides administrative direction and coordination in the formulation, interpretation, and administration of policies, procedures, and programs.
2. Plans, coordinates, and is accountable for all clinical activities, including fiscal requirements and budgetary recommendations; monitors, verifies, and reconciles expenditures; reviews financial statements and analyzes variances.
3. Prepares and monitors budgets, oversees equipment and supplies purchases, and maintains the clinic.
4. Delivers cost-effective health care services by managing daily operations and procedures.
5. Establishes work schedules, task assignments, resource allocation, space, and equipment to ensure effective patient care and service conformance.
6. Builds and maintains strong team leadership and collaboration with key partners to achieve financial and operational success, including marketing and business development.
7. Satisfies treatment and service requirements by following clinical guidelines, facilitating collaboration, and measuring patient satisfaction.
8. Handles patient complaints or problems regarding charges, care, and customer service.
9. Coordinates human resources functions including hiring, supervision, training, performance appraisals, and staff development.
10. Prepares operational and financial reports, analyzing progress and trends.
11. Helps meet productivity objectives by encouraging providers to meet or exceed patient quotas.
12. Ensures compliance with legal and regulatory requirements (OSHA, CLIA, HIPAA, Coding) and quality initiatives.
13. Acts as liaison with administration, providers, and outside organizations to coordinate practice activities and resolve issues.
14. Addresses building maintenance, safety plans, and related records.
15. Ensures employees and resources adhere to company values, policies, and ethics.
16. Performs other related duties as needed.

Skills/Qualifications

• Excellent communication and interpersonal skills
• Knowledge of organizational policies, procedures, and protocols
• Proficiency with computer systems, applications (Word, Excel, PowerPoint, Outlook), practice management systems, and electronic health records
• Strong problem-solving and decision-making skills
• Highly self-motivated, able to work independently or in a team
• Ability to foster a motivating team environment

Work Environment

• Collaborates closely with medical providers and staff
• Rounding at assigned clinics
• Fast-paced, dynamic healthcare setting
• Highly regulated industry
• Part of a large, integrated health organization
• Travel using personal vehicle for work activities

About Us

Atrium Health Wake Forest Baptist is a leading academic health system based in Winston-Salem, NC, part of Advocate Health, the fifth-largest nonprofit health system in the U.S. It includes a major hospital, community hospitals, numerous clinics, and Wake Forest School of Medicine.

Applying on this site indicates your understanding of our integrated application process involving both Wake Forest Baptist Health and Atrium Health.

About The Team

Our mission is to improve health, elevate hope, and advance healing for all. Our vision is to be the first and best choice for care. We foster a culture of belonging, teamwork, trust, innovation, and excellence.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job functions: Consulting, IT, Sales
• Industries: Hospitals, Healthcare, Research Services