Practice Manager

Advanced MedAesthetic Partners; Washington; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive Pay

Performance incentives

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Annual Beauty Budget

Mentorship

Continuing Education

PTO

Flexible Scheduling

Job summary

Advanced MedAesthetic Partners seeks a results-driven Location Leader in Washington to oversee performance, growth, and patient experience across the practice. You'll lead a multidisciplinary team, manage KPIs and P&L, and partner with marketing and senior leadership to execute strategic initiatives, ensure operational excellence, and foster a culture of accountability and continuous improvement.

Responsibilities include coaching, onboarding, vendor management, scheduling, and optimizing patient

Qualifications

• 4+ years of leadership or management experience in medical aesthetics, luxury retail, or high-end customer service.
• Strong ability to analyze KPIs and translate data into action.
• Solid understanding of financials, budgeting, and performance improvement.
• Proven ability to lead, coach, and develop teams; excellent communication skills.

Responsibilities

• Own location performance, including revenue growth, patient retention, and operational excellence.
• Lead, coach, and develop all team members within the practice; manage onboarding and performance reviews.
• Champion an exceptional patient experience from inquiry through retention; resolve escalated concerns.
• Oversee front-office operations, scheduling, financing, and retention strategies.
• Collaborate with marketing, Regional Manager, and senior leadership to execute strategic initiatives.

Skills

Leadership experience

KPI management

P&L literacy

Operations leadership

Communication skills

Tools

Zenoti

Job description

Responsibilities:

Business Performance & Growth

• Own location performance, including revenue growth, patient retention, and operational excellence.
• Monitor and analyze KPIs to identify trends, opportunities, and areas for improvement.
• Develop and execute strategies that drive patient acquisition, retention, and long-term growth.
• Utilize reporting and business data to guide decision-making and improve performance.
• Implement best practices and process improvements that enhance efficiency and results.
• Partner with marketing, the Regional Manager and Managing Partner to execute strategic initiatives and achieve organizational goals.

Team Leadership & Development

• Lead, coach, and develop all team members within the practice.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Manage onboarding, training, performance management, and employee development.
• Conduct regular coaching conversations and performance reviews.
• Develop future leaders and build a strong, engaged team.
• Serve as the primary liaison between the location team and senior leadership.

Patient Experience

• Champion an exceptional patient experience from inquiry through retention.
• Manage escalated patient concerns and ensure timely resolution.
• Monitor patient feedback and identify opportunities to improve satisfaction and loyalty.
• Partner with providers and front desk teams to create a seamless patient journey.
• Develop and execute retention and relationship-building strategies that support long-term patient growth.

Operations & Practice Management

• Maintain a visible leadership presence within the practice.
• Understand and support all aspects of front office operations, including scheduling, patient communication, financing, and retention strategies.
• Lead daily operations and practice flow when business needs require hands‑on leadership.
• Ensure operational standards, workflows, and service expectations are consistently met.
• Oversee inventory, facility standards, and operational readiness.
• Drive process improvements that enhance efficiency and elevate the patient experience.

Requirements & Experience :

• 4+ years of leadership or management experience coming from a background of medical aesthetics, luxury retail, or high-end customer service.
• Proven experience leading and developing teams.
• Strong understanding of KPI management, financial literacy (P&L management), business operations, and performance improvement.
• Strong computer and technical literacy skills.
• Excellent communication, organizational, and problem‑solving skills.
• Ability to analyze data and translate insights into action.

Preferred

• Experience in medical aesthetics, wellness, and cosmetic surgery.
• Experience with Zenoti, or a similar industry‑specific software.

Physical Requirements:

• This position requires frequent walking, sitting, standing, and bending.
• Frequent talking and listening when giving instructions and explanations.
• Frequent use of the phone, computer, and other clinic technologies.
• Employees may be asked to travel and must be able to carry and maneuver their luggage and navigate through various transportation modes (car, airplane, bus, train).

Benefits & Perks :

Competitive Pay + Performance Incentives

Medical, Dental, and Vision Plans
Annual Beauty Budget(increases with tenure)

AMP Rewards & Recognition Programs
401(k) + Employer Contributions
Continuing Education + National Training Opportunities
Mentorship from Industry Leaders & KOLs
GenerousPTO+ Holiday Closures
Flexible Scheduling

Equal Employment Opportunity Statement

AdvancedMedAestheticPartners (AMP) is an equalopportunityemployer and prohibits discrimination and harassment of any kind. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, marital status, pregnancy, veteran status, or other status as protected by applicable law. AMPcomplies withapplicable state and local laws governing nondiscrimination in employment in every location in which we have facilities. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AMP is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported.'