Practice Manager

Chewy; United States; On-site; USD 75,000 - 105,000; Full time

Job summary

Chewy Vet Care, PLLC is seeking a full-time Practice Manager to lead our Healthcare Practice Team. You will support paraprofessional staff, collaborate with regional and corporate leadership, and oversee operational performance, scheduling, and compliance to deliver patient and pet parent-centered care.

This role requires CVPM certification preferred, 3+ years as a Practice Manager, and strong communication and conflict-resolution skills.

Qualifications

• 3+ years as a Practice Manager in veterinary care.
• CVPM certification preferred.
• Excellent communication and leadership skills.

Responsibilities

• Support paraprofessional staff and implement policies and procedures.
• Collaborate with regional and corporate leadership for team development.
• Oversee staff management, schedules, and operational performance.
• Mentor team members and conduct staff reviews.
• Lead inventory cycle counts and fulfill inventory requests.
• Engage with clients to ensure excellent care and handle conflicts.
• Maintain equipment, ensure OSHA guidelines and SOC compliance.
• Guide teams on SOPs, SOCs, and practice metrics for performance.
• Be a super-user of the practice management system (PIMS).
• Manage pharmacy holdings and participate in required compliance training.

Skills

Leadership

Staff mentoring

Conflict resolution

Communication

Education

CVPM certification

Tools

PIMS

Job description

Job Description:

Our Opportunity:

At Chewy Vet Care, PLLC we’re changing the veterinary care experience! With the launch of our new veterinary practices, we are looking for a full-timePractice Manager to join our Healthcare Practice Team. As a clinical team member, you’ll work in a practice crafted from the ground up by veterinarians, equipped with advanced equipment and purpose-built technology so that you can practice your best medicine and focus on patient and pet parent care. We offer a customer and team member-centric environment where, together, we deliver care that starts with a visit and lasts a lifetime!

We’re a comprehensive veterinary practice that delivers personalized, patient-centric care. Our mission is clear - to become the most trusted and convenient destination for pet parents and partners, everywhere. This is an opportunity to join the industry leader that not only cares about what you do, but what you need as a person.We’ll provide competitive benefits, scheduling options that fit your lifestyle, and a collaborative work environment where you can unleash your full potential! Join the team that understands that caring for the pets we love starts with greater care for our veterinaryteam members.

What You’ll Do:

• Responsible for supporting the paraprofessional staff in implementing the outlined policies and procedures, utilizing integrated technology, and managing the practice operational functions.
• Work with regional and corporate leadership to provide support and continuous development for the practice team.
• Provide staff management with a primary responsibility of overseeing their operational performance and coordinate work schedules for the team.
• Demonstrate team support and care for others’ work experiences by conducting staff reviews, handling their concerns, and mentoring Team Members with their career development.
• Lead team coordination of inventory cycle counts and fulfill inventory needs requests.
• Engage with clients to ensure they receive the ultimate treatment and resolve conflicts or complaints.
• Ensure the equipment and clinic are well maintained, and OSHA guidelines are followed.
• Guide team with following the practice’s Standard Operating Procedures (SOPs) and Standards of Care (SOC); review SOPs and practice metrics to help improving their performance.
• Communicate clearly and respectfully with clients and Team Members.
• Be a PIMS administrative super-user and provide assistance to others on the team in their use of the technology.
• Act responsibly giving the pharmacy holdings of the practice.
• Participation in self-development courses and Chewy Vet Care required compliance training.
• Perform related duties and assignments by management.
• Oversee operating, safety, and compliance procedures as required by applicable law and Chewy Vet Care processes and policies.
• Position may require some travel.

What You’ll Need** :**

• Successful completion of the CVPM program and current certification is preferred.
• Ability to meet the qualifications for the CVPM designation.
• 3+ years of experience as a Practice Manager in practice
• 2 years of supervised experience with veterinary radiation machines preferred
• Experience mentoring and leading others.
• Ability to connect with clients and demonstrate empathy and compassion.
• Ability to manage conflict resolution.
• Excellent verbal / written communication, observational, and analytical skills
• Thrive in a fast paced, self-starter environment.

Physical Job Requirements:

• Standing or walking up to 80% per shift.
• Frequently lift up 50 to 70 pounds using an optional team lift.
• Occasionally lift greater than 70+ pounds using a team lift.
• Stand, push, pull, carry, squat, and kneel.

Chewy Vet Care is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [e-mail].

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