Practice Manager

Salt Dental Partners; Spokane Valley (WA); On-site; USD 65,000 - 95,000; Full time

Job summary

KidSmile Dental is seeking a Practice Manager to join our team and partner with Doctors and leadership to optimize daily operations and the patient experience.

You will balance people, processes, and performance to create an efficient, well-organized practice while upholding our values and standards. The role emphasizes governance, collaboration, and frontline excellence in patient care.

Qualifications

• 2+ years of operational experience; pediatrics preferred.
• Bachelor’s degree in business or healthcare administration or related discipline.

Responsibilities

• Engage and collaborate with executive leaders to align operational strategies and organizational goals.
• Partner with doctors and field operations to diagnose issues, identify opportunities, and develop action plans.
• Employ structured and repeatable management processes with team to drive operational effectiveness and growth.
• Develop and document standard operating procedures to improve organization and efficiency.
• Ensure open communication, share insights, and drive informed decision-making.
• Coordinate onboarding for new staff and train on policies.
• Set clear expectations, provide feedback, and support professional development.
• Track KPIs for patient experience and financial performance, identifying improvement strategies.

Skills

Operational management

Collaboration with leadership

Education

Bachelor's degree in business or healthcare administration

Job description

KidSmile Dental is seeking an outstanding individual to join our team as our Practice Manager!

As our Practice Manager, you’ll partner closely with Doctors and leadership to keep daily operations running smoothly and the office performing at its best. You’ll balance people, processes, and performance—creating an efficient, well-organized practice while supporting a positive and collaborative culture. This role plays a key part in bringing our business model, values, and operating standards to life while ensuring consistency, compliance, and a great experience for both patients and team members.

Key Responsibilities

• Engage and collaborate with executive leaders to align operational strategies and organizational goals.
• Partner with doctors and field operations to diagnose issues, identify opportunities, and develop corresponding action plans.
• Employ structured and repeatable management processes with team to drive operational effectiveness and growth.
• Optimize processes with further development of documented standard operating procedures and organization.
• Facilitate open communication channels to ensure that insights and feedback are shared effectively, driving informed decision-making.
• Advocate for necessary resources and support when necessary.
• Coordinate effective and comprehensive onboarding for new staff.
• Advise and train staff on operational policies.
• Set clear expectations with the team; provide regular feedback, partner on professional development plans, and inspire team to achieve goals.
• Track key performance indicators for the office, including patient experience, and develop actionable strategies for improvements based on findings.
• Optimize financial performance by identifying and supporting organic growth initiatives while managing controllable costs including non-doctor staff costs and variable operational expenses.
• Maintain a front-line obsession and promote an exceptional patient experience.
• Other duties as assigned.

Qualifications

• 2+ years of previous operational experience, pediatrics preferred.
• Bachelor’s degree in business or healthcare administration, or another related discipline, or com...