Practice Manager

AmeriVet Veterinary Partners; Plum (Allegheny County); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Mental health resources

Paid time off

401(k) matching

Student loan assistance

Job summary

AmeriVet Veterinary Partners is seeking a Practice Manager for our Animal Hospital of Regency Park. You’ll lead the daily operations, supervise staff, manage finances, and enhance client and patient experiences in a fast-paced veterinary setting.

The role emphasizes growth, operational excellence, and achieving financial goals while fostering a positive work culture. Full-time with potential evenings/weekends in a community-focused hospital environment.

Qualifications

• 3–5 years in a managerial role, preferably in a veterinary practice or healthcare setting.
• CVPM, CVBL and/or a bachelor’s degree in healthcare administration preferred but not required.
• Demonstrated experience in P&L management and financial analysis is preferred.

Responsibilities

• Supervise and lead all practice staff, including veterinary technicians, receptionists, and support staff.
• Oversee budgeting, billing, and expense management by reviewing reports and taking action.
• Lead client relations to deliver exceptional customer service and satisfaction.
• Manage inventory, scheduling, office supplies, and equipment maintenance.
• Drive marketing strategies to attract new clients and retain current ones.
• Ensure compliance with regulatory health, safety, and labor standards.

Skills

Staff management

Financial analysis

Client relations

Operations management

Marketing

Regulatory compliance

Technology training

Education

CVPM

CVBL

Bachelor's in healthcare administration

Job description

Practice Manager Opportunity at Animal Hospital of Regency Park

At AmeriVet, Practice Managers are more than operational leaders—they're culture builders, team developers, and strategic partners. We're looking for someone who is passionate about creating an exceptional experience for clients, patients, and team members while driving the success and growth of our hospital.

The Practice Manager oversees the day-to-day operations of a veterinary practice, ensuring efficient and high-quality care for patients, delivering outstanding service to clients, and maintaining smooth business operations. This role involves managing the administrative, financial, and human resources functions of the practice while working closely with veterinarians and staff to maintain a positive, productive work environment. A strong focus on growth, operational excellence, and exceeding financial and operational goals are key to success in this role.

Key Responsibilities:

Staff Management:

• Supervise and lead all practice staff, including veterinary technicians, receptionists, and support staff.

• Responsible for staff recruitment, record-keeping, onboarding, training, and performance management.

• Develop and optimize staff schedules that align with patient needs to ensure adequate coverage and remain within labor cost budgets.

• Foster a positive, collaborative work environment where everyone feels valued, supported, and empowered to do their best.

• Acts as a champion for new initiatives by motivating the team to achieve desired goals.

Financial Management:

• Oversee the practice’s financial operations, including budgeting, billing and expense management by regularly reviewing reports and developing action plans accordingly.

• Collaborate with key partners to set financial goals and ensure they’re achieved.

• Ensure accurate and timely billing and payments and monitor accounts receivables and collection processes.

Client Relations:

• Lead and coach the team to build meaningful connections with clients by providing exceptional customer service that exceeds their expectations.

• Monitor client reviews to address inquiries and feedback promptly and professionally.

• Utilize tools and quality controls to maintain a high standard of patient care and client communication.

Operations Management:

• Ensure the smooth operation of daily activities, including inventory management, scheduling, office supplies, and equipment maintenance.

• Implement and refine practice policies and procedures to improve efficiency and effectiveness.

Marketing, Business Development, and Community Relations

• Execute marketing strategies to attract new clients and retain current ones.

• Oversee social media, website content, and other marketing materials.

• Expand the hospital’s presence in the community through events, promotions, and outreach programs.

Compliance & Regulatory Adherence:

• Ensure compliance with all relevant veterinary regulatory agencies and health, safety, and labor laws are followed daily in practice.

• Oversee the practice’s record-keeping and client/patient databases to ensure accuracy and confidentiality.

• Ensure the practice complies with OSHA requirements related to workplace safety, including the handling of hazardous materials and proper waste disposal.

• Maintain up-to-date knowledge of industry regulations and trends and implement necessary changes in practice procedures.

Technology & Software Management:

• Train staff to effectively utilize practice technology and partner with the IT support team to triage and address needs within the practice.

Qualifications:

• Minimum of 3-5 years of experience in a managerial role, preferably in a veterinary practice or healthcare setting.

• CVPM, CVBL and/or a bachelor’s degree in healthcare administration or other relevant areas are preferred but not required.

• Demonstrated experience in P&L management and financial analysis is preferred.

Working Conditions:

• Full-time position with the possibility of evening and/or weekend hours based on the client and patient needs of the practice.

• Must be able to work in a fast-paced, dynamic environment.

• Occasional lifting and physical tasks may be required.

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.