Practice Manager

bannerhealth; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Job summary

Banner Health is opening a new Desert Ridge Gastro Clinic in Scottsdale. This role manages the day-to-day operations of an outpatient clinic, owning financial performance, employee engagement, and patient experience to ensure high-quality care and efficient service.

You will lead staff and collaborate with physicians, maintain regulatory compliance, and partner with marketing to promote the location and its services in the community.

Responsibilities

• Oversee day-to-day outpatient clinic operations and ensure the financial viability of the practice.
• Provide strong leadership to promote teamwork, engagement, and transparent performance feedback for staff and physicians.
• Ensure compliance with accrediting bodies and government agencies and maintain required reviews and training.
• Determine facility maintenance and equipment needs and coordinate repairs as needed.
• Collaborate with market leadership to attract new patients and build Banner's brand and community partnerships.
• Monitor operations and revise procedures to improve efficiency and service delivery.

Job description

Primary City/State: Scottsdale, Arizona

Department Name: Desert Ridge Gastro Clinic

Work Shift: Day

Job Category: Clinical Support

Set to open in early 2027. The three-story facility will bring a broad range of services together in one convenient location, including Banner MD Anderson Cancer Center, cardiovascular care, medical and surgical specialties, neurosciences, specialty pharmacy, imaging and urgent care. Physicians and team members will have the opportunity to help build an integrated care environment designed around collaboration, technology and a coordinated patient experience. Providers and staff will work across specialties to make it easier for patients to access care, navigate services and receive support throughout their health care journey.

Located in one of the Valley's growing communities, Banner Health Center plus represents an important expansion of Banner Health's presence and services in North Scottsdale. Team members will have the opportunity to join a new multidisciplinary setting, contribute to its development and help shape how care is delivered from the beginning.

Schedule

Full Time, Monday - Friday 8:00am - 5:00pm

Training

Prior to our opening in early 2027, you may work at another clinic before transitioning to 18250 Hayden Rd, Scottsdale AZ 85255 upon opening.

At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.

POSITION SUMMARY

This position manages the day-to-day operations of an outpatient clinic or health center and takes complete ownership for the successful operations including financial, employee engagement and retention, and patient experience. Responsible for ensuring that high quality patient care and customer service is delivered in the most financially efficient way. Works in a strong dyad or triad relationship with the physician practice lead(s) and/or clinical leadership on staff, leader and provider recruitment, development and retention. Collaborates with all Banner leaders in the market and the medical group to provide seamless and integrated service to our patients. Partners with market manager to build and maintain community partnerships /relations and seeks new ways to work together that builds Banner's market share and brand. Partners with Public Relations and Marketing to support location, provider and/or specialty promotion which includes responsiveness to requests for information from PR/Marketing; identifying and securing providers for media relations opportunities; and providing staff for events that drive exposure/outreach in the community.

CORE FUNCTIONS

1. Responsible for strong financial performance through ensuring proper controls and practices are followed and documented to secure the financial viability of the practice. Prepares and executes budget; monitors and approves payroll, ordering of supplies, and inventory. Also ensures accurate charge capture.
2. Provides exceptional leadership and promotes teamwork and collaboration. Creates an environment that supports high employee and physician engagement. Strategically selects, on boards, continuously develops, rewards, retains, and provides transparent performance feedback to all staff, leaders, and physicians. Maintains competencies to function in any of the staff roles as needed in order to support efficient operations. If in a clinical capacity, the incumbent must possess the appropriate licensure to function in the role.
3. Ensures compliance for various accrediting bodies and government agencies and performs all necessary reviews, audits, education, and training to maintain compliant status. Serves as the compliance liaison in designated practices.
4. Determines physical maintenance and equipment needs and repairs and coordinates with internal or external resources. Resolves problems relating to the physical plant on a day-to-day basis to ensure the environment support our employee's engagement and meets our patients' expectations.
5. Collaborates with market manager to build and maintain community partnerships and relationships to attract new customers, retain existing customers and support Banner's desired brand positioning. Partner with Public Relations and Marketing to support location, provider and/or specialty promotion.
6. Continuously monitors the operations and workflow and revises operational procedures as necessary, in alignment with system practices, to ensure efficiency and d