Practice Manager

Upperline Health Inc; Orange Park (FL); Hybrid; USD 95,000 - 140,000; Full time

Benefits offered by this job

Competitive pay

Full benefits package (medical, dental

Weekday clinic hours

Supportive interdisciplinary team

Job summary

Upperline Health is seeking a Primary Care Practice Manager to lead one of our largest clinics, overseeing operations, provider relationships and business performance in a fast-paced environment. This on-site role is based in Waycross, GA, reporting to regional leadership and collaborating with central teams to drive value-based care and operational excellence.

The PM will recruit and develop staff, manage patient flow, and ensure scheduling cadence for high-risk patients while maintaining a

Qualifications

• Direct clinic leadership experience.
• Healthcare management preferred.
• Proven ability to influence a diverse group of stakeholders.
• Excellent communicator with strong grammar and interpersonal skills.
• Thrives in a fast-paced, collaborative environment.
• Reliable transportation required.
• Athenahealth EMR experience a plus.

Responsibilities

• Lead in-clinic operational initiatives with clinics, central teams and regional leadership.
• Own clinic P&L and KPIs including visits, staffing, and supplies.
• Build effective teams with providers and clinic staff.
• Recruit non-provider clinical roles and manage performance.
• Ensure daily clinic coverage and appropriate staffing.
• Monitor scheduling cadence for high-risk patients.
• Develop outreach with PCPs to generate referrals.
• Maintain a positive clinic culture and timely decision-making.
• Provide regular data reporting to operational leadership.

Skills

Clinic management

Stakeholder leadership

Data reporting

EMR experience

Communication skills

Tools

Athenahealth EMR

Job description

Upperline Health is a leading multispecialty care group delivering comprehensive, whole-person care in specialty settings. We meet patients where they are—providing convenient, affordable care close to home while addressing not just the immediate issue, but the full health picture behind it. Founded in 2017 to change the way specialty care is delivered, Upperline brings together physicians, advanced practice providers, and an integrated care team to focus on root causes, improve outcomes, and keep patients healthier for the long term.

Triage is temporary.

Treatment is transformative.

We put patients at the center of value-based care.

WHY JOIN OUR TEAM?

• Competitive compensation
• Generous comprehensive benefit options include medical, dental, vision, 401K and PTO
• Work life balance – regular weekday clinic hours
• Supportive interdisciplinary team

About the Primary Care Practice Manager Role

Practice Managers are important leaders at Upperline Health. PMs manage the largest and busiest clinics in our markets and are directly responsible for operational excellence, provider relationships, and business success in their location. This is a fast-paced role with demands from multiple stakeholders including central teams, providers, and clinic roles. The PM will work collaboratively with Regional Managers, Regional Directors/Regional Vice Presidents, Clinic Leads and providers to solve various operational issues and implement organizational initiatives.

This position will be on-site in our Waycross, GA office.

Primary Care Practice Manager Responsibilities

• Lead the execution of in-clinic operational initiatives, including collaboration between clinics/doctors and central leadership, regional leadership, and broader care team.
• Own clinic P&L, including responsibility for KPIs for both the fee-for-service and value-based care business including visits, charges, patient enrollment, patient engagement, admits per thousand, etc. as well as staffing, and supplies ordering.
• Build effective teams through partnership with providers and clinic staff.
• Key accountabilities include recruiting and hiring of non-provider clinical roles, performance management, employee, and doctor experience, and minimizing turnover.
• Responsible for daily coverage in clinic and working to staff the clinic appropriately.
• Responsible for clinic referral conversion, monitoring of physician schedule templates, and adherence to scheduling cadence for high-risk patients.
• Solve operational problems in the moment and respond quickly to providers, clinic staff, and other care team members.
• Lead outreach efforts in local markets, developing relationships with PCPs and other referring providers, and producing referrals for clinic.
• Maintain a strong positive culture throughout the clinic; build trust and respect within a clinic environment.
• Make timely and high-quality decisions.
• Regular data reporting to operational leadership
• Other related duties as deemed necessary by Upperline Health

Primary Care Practice Manager Qualifications

• Direct management experience over a clinic team.
• Healthcare management experience is preferred.
• Proven experience leading and influencing a diverse group of stakeholders.
• Demonstrable success leading initiatives, establishing, and achieving goals, motivating a team.
• Excellent computer skills and strong knowledge of medical terminology.
• Previous experience working in an EMR – athenahealthEMR is a plus.
• Must be an effective communicator with excellent grammar and interpersonal skills
• Ability to thrive in a fast-paced, collaborative environment is required
• Reliable transportation is required

Compensation

Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.

Job Type:

Full-time

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.