Practice Manager

Computacenter; Norcross (GA); On-site; USD 120,000 - 180,000; Full time

Job summary

Computacenter is seeking a Practice Manager in the United States to lead a team of around 15 project managers with full commercial and contractual responsibility for winning outcomes. The role emphasizes pre-sales collaboration and delivery of IT infrastructure programs across the enterprise.

You will partner with business leaders to deliver services aligned with Winning Together values, drive governance, assure customer satisfaction, and push the capability of the Practice to meet strategic

Qualifications

• Legally eligible to work in the United States.
• 5+ years of management experience.
• Recent experience leading delivery of large-scale IT infrastructure projects with commercial outcome.
• Experience applying governance and control in project delivery.
• Innovative leader focused on improving ways of working.

Responsibilities

• Partner with business leaders to deliver services aligned with company objectives.
• Lead delivery of customer engagements and line manage around 15 project managers (regional travel essential).
• Be accountable for assurance, governance and customer satisfaction.
• Maintain and innovate the Practice capability to support business strategy.
• Develop standardized, competitive and market-relevant service offerings.
• Provide thought leadership and collaborate with stakeholders inside and outside the business.
• Manage the team's operations and finances to meet targets, competitiveness and quality.
• Drive a high-performance culture within the Practice and develop talent.
• Embrace Computacenter’s mission and core values.

Skills

People management

Delivery leadership

IT infrastructure

Governance

Pre-sales collaboration

Job description

The Practice Manager role will have line management responsibility for approximately 15 project managers with full commercial and contractual responsibility for successful project outcomes. The ideal candidate will have an extensive track record working in pre-sales and delivering IT projects and programs. The candidate will be accustomed to collaborating with professional services sales, service delivery and service development functions. Successful candidates will directly influence the development of project delivery capabilities within the Projects Practice to successfully execute against our customer’s strategic objectives.

What you'll be doing

• Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• Responsibility for both the delivery of customer engagements and line management of around 15 project managers (regional travel essential)
• Accountable for assurance, governance & customer satisfaction
• Continuously maintaining and innovating the Practice capability in support of the business strategy
• Proactively supporting growth with the development and delivery of standardized, competitive and market-relevant service offerings
• Providing thought leadership and subject matter expertise into and out of the Practice; working collaboratively with stakeholders within the business and externally with customers and vendors
• Operational and commercial management of the team to achieve financial targets, competitiveness and improved productivity & quality.
• Drive a high-performance culture across the Practice; developing, retaining and attracting the best talent
• Embrace and support Computacenter’s mission and core values.

What you have

• Legally eligible to work in the United States.
• 5+ years of management experience
• You must have recent experience leading delivery of large-scale IT infrastructure projects (ideally on a workplace platform on behalf of a professional service organization) with responsibility for the commercial outcome.
• You should have experience of applying appropriate governance and control in overseeing delivery of projects. You should have demonstrable evidence of developing individuals and teams and a passion to further enhance the capability of people.
• You should be an innovative leader, constantly seeking better ways of working to enable improved outcomes for customers.

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us