Practice Manager- MGH Endoscopy Scheduling

Massachusetts General Hospital; Boston (MA); On-site; USD 66,000 - 96,000; Full time

Job summary

Massachusetts General Hospital is seeking an Onsite Administrative Manager to supervise day-to-day operations across a single-site or multi-site practice, coordinating staff schedules and budgets at 15 Parkman Street in Boston.

The role requires a Bachelor's degree and 5-7 years of supervisory experience in healthcare, with strong MS Office skills, communication, and organizational abilities. The position offers a day shift and comprehensive benefits within Mass General Brigham.

Qualifications

• Bachelor's Degree in a related field is required.
• 5-7 years of supervisory experience in a healthcare environment are required.
• Strong knowledge of Microsoft Office, including Excel, and solid analytical and math skills.

Responsibilities

• Oversees the day-to-day administrative performance of secretarial and clinical support staff and manages staff schedules.
• Evaluates daily staffing needs and coordinates replacement of staff; performs hiring, orientation, and evaluation of staff.
• Ensures compliance with HIPAA policies and procedures; administers corrective action when appropriate.
• Assists in career development through coaching, counseling, and training of practice employees.

Skills

Supervisory experience

Healthcare environment

Microsoft Excel

Communication

Organizational skills

Leadership

Education

Bachelor's Degree in related field

Tools

Microsoft Office

Job description

Site: The General Hospital CorporationMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummarySummaryResponsible for single-site practice or smaller multi-site practices (3 or more locations). Provides direct supervision of administrative and clinical support staff, and operational duties and functions. As a member of the leadership team, provides administrative cross coverage to manage staffing and/or operational issues.Does this position require Patient Care?NoEssential Functions-Oversees the day-to-day administrative performance of secretarial and clinical support staff and manages staff schedules.-Evaluates daily staffing needs and coordinates replacement of staff.-Performs hiring, orientation, and evaluation of staff. Administers corrective action if appropriate.-Assists in the career development of practice employees through ongoing coaching, counseling, and training.-Ensures that all mandatory training is completed by staff and that HIPAA policies and procedures are adhered to by staff.-Evaluates, develops, and implements administrative systems and procedures designed to maximize practice operations. Regularly evaluates and analyzes practice performance metrics to ensure optimal outcomes.-Collaborates with practice leaders on the preparation of the practice's annual budgets.-Oversees the department’s payroll, including the resolution of payroll issues. Monitors patient billing activity to ensure compliance with revenue procedures.-Entry-Level Manager Role.QualificationsEducation Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Experience Supervisory experience 5-7 years required and Experience working in a healthcare environment 5-7 years required Knowledge, Skills and Abilities - Strong understanding of Microsoft Office, including Excel. - Strong communication and organizational skills. - Strong and proven leadership skills. - Ability to work with staff of all levels. - Excellent time management skills. - Strong analytical and math skills. - Knowledge of Accounting Principles, physician billing, and revenue cycle management. - Ability to adapt to multiple and rapidly changing priorities and deadlines.Additional Job Details (if applicable)Physical RequirementsStanding Occasionally (3-33%)Walking Occasionally (3-33%)Sitting Constantly (67-100%)Lifting Occasionally (3-33%) 20lbs - 35lbsCarrying Occasionally (3-33%) 20lbs - 35lbsPushing Rarely (Less than 2%)Pulling Rarely (Less than 2%)Climbing Rarely (Less than 2%)Balancing Occasionally (3-33%)Stooping Occasionally (3-33%)Kneeling Rarely (Less than 2%)Crouching Rarely (Less than 2%)Crawling Rarely (Less than 2%)Reaching Occasionally (3-33%)Gross Manipulation (Handling) Constantly (67-100%)Fine Manipulation (Fingering) Frequently (34-66%)Feeling Constantly (67-100%)Foot Use Rarely (Less than 2%)Vision - Far Constantly (67-100%)Vision - Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (67-100%)Remote TypeOnsiteWork Location15 Parkman StreetScheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)Pay Range$65,998.40 - $96,033.60/AnnualGrade7At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.