Practice Manager

Northshore Health Centers; Merrillville (IN); On-site; USD 70,000 - 110,000; Full time

Job summary

Northshore Health Centers is seeking a Practice Manager to cultivate a positive work environment and collaborate with department managers for operational efficiency. The role requires enforcing policies and ensuring smooth daily activities across the site.

The ideal candidate will oversee staffing, compliance, and timely communications with patients and staff, with a focus on professional conduct and patient service quality. Strong organizational and leadership skills are essential.

Qualifications

• Bachelor’s degree in business or healthcare-related studies.
• Master’s degree in business, leadership, or healthcare-related studies is preferred.
• Two years of experience in a healthcare setting is preferred.
• Strong analytical and problem-solving abilities.
• Excellent communication with patients, staff and providers.

Responsibilities

• Cultivate a positive, team-oriented work environment.
• Collaborate with department managers to ensure operational efficiency.
• Enforce policies on professionalism, punctuality and dress code.
• Oversee daily activities and coordinate with managers to address issues.
• Monitor time and attendance for adequate site coverage.
• Ensure exam rooms and work areas are organized, clean, and functional.
• Track supplies and coordinate site inspections and drills.
• Support compliance programs and provide site-specific coordination.
• Assist other NSHC sites as needed.

Skills

Team leadership

Communication

Policy enforcement

Time management

Problem solving

Microsoft Office

Education

Bachelor’s degree in business or healthcare-related studies

Master’s degree in business, leadership, or healthcare-related studies

Tools

Microsoft Office Suite

Job description

Job Details

Job Location: Merrillville - Merrillville, IN

Salary Range: Undisclosed

Summary/Objective

Practice Manager will cultivate a positive work environment, collaborate with department managers, enforce policies, and ensure operational efficiency.

Essential Functions

• Foster a positive and supportive work environment. Cultivate an open, honest, team-oriented work culture
• Respond to concerns of patients, providers, and staff patiently and with the goal of helping everyone succeed
• Works closely with Department Managers to oversee daily work activities. Troubleshooting challenges that arise and delegating to the appropriate manager. Keeping open communication and meeting regularly to address concerns.
• Daily review of time and attendance ensuring that site has appropriate coverage and reaching out to Regional/Department Manager as issues need addressed
• Enforcing NorthShore policies regarding professionalism, punctuality, dress code, and culture for all employees with their clinic
• Ensures exam rooms, workstations, all equipment, and other work areas are organized, clean, and functional
• Monitors supply inventories to ensure operational levels are maintained
• Monitors, inspects, and reports incidents as they arise within clinic
• Works with the compliance department and coordinates all site-specific programs
• Responsible for monthly and quarterly site inspections and conducts all required drills and inspections
• Address Safety Zone issues
• Provide support to other NSHC sites of varying levels as needed

*These essential functions are a summary of the primary duties and responsibilities of the position, and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion.

Competencies

• Planning and strategic foresight
• Responsible Decision Making
• Integrity and accountability
• Innovation and creativity
• Adaptive and flexible
• Leadership, teamwork, and conflict resolution
• Professionalism and work ethic
• Empathy

Work Environment

Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive.

Travel

Travel outside of Northshore locations will be rare for this position.

Qualifications

Role Qualifications

• Must be at least 18 years of age
• Must have reliable transportation
• High school diploma or equivalent

Preferred Experience Requirements

• Two years of experience working within a healthcare setting.

Minimum Education Requirements

• Bachelor’s degree in business, or healthcare related studies

Preferred Education Requirement

• Master's degree in business, leadership, or healthcare related studies.

Required Skills

• Ability to analyze situations and solve problems at strategic and tactical levels
• Excellent interpersonal and customer service skills
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors
• Practiced at organization and planning
• Employ Critical thinking and problem solving
• Maintains composure and operates with emotional intelligence
• Ethical reasoning and decision-making
• Strong attention to detail
• Receptive and responsive to feedback
• Excellent verbal and written communication skills
• Time management, prioritization, and sense of urgency
• Proficient with Microsoft Office Suite or related software

Physical Requirements

While performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work both day/evening/weekend shifts. Work may include hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 lbs. While performing the responsibilities of the job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodationcan be made to enable people with disabilities to perform the described essential functions of the job.