Practice Manager

Northshore Health Centers Inc; Merrillville (IN); On-site; USD 78,000 - 100,000; Full time

Job summary

NorthShore Health Centers in Merrillville, IN seeks a Practice Manager to foster a positive, patient‑centric work environment. You will collaborate with department managers, enforce policies, and ensure daily operational efficiency.

The role requires strong leadership, strategic planning, and excellent communication to respond to patient and staff concerns, oversee scheduling and compliance, and coordinate site inspections and safety drills.

Qualifications

• Bachelor’s degree in business or healthcare; Master’s preferred.
• Experience in healthcare administration is advantageous.
• Strong leadership and communication skills required.

Responsibilities

• Foster a positive and supportive work environment.
• Collaborate with department managers to oversee daily activities.
• Enforce policies and oversee scheduling, compliance, and safety drills.
• Monitor facilities, supplies, and equipment for efficiency.
• Respond to concerns of patients, providers, and staff and improve processes.
• Coordinate site inspections and ensure timely reporting.

Skills

Leadership

Strategic planning

Problem solving

Interpersonal skills

Communication

Time management

Microsoft Office

Empathy

Education

Bachelor's in business or healthcare

Master's degree preferred

Tools

MS Office

Job description

Summary/ObjectivePractice Manager will cultivate a positive work environment, collaborate with department managers, enforce policies, and ensure operational efficiency.Essential FunctionsFoster a positive and supportive work environment. Cultivate an open, honest, team-oriented work cultureRespond to concerns of patients, providers, and staff patiently and with the goal of helping everyone succeedWorks closely with Department Managers to oversee daily work activities. Troubleshooting challenges that arise and delegating to the appropriate manager. Keeping open communication and meeting regularly to address concerns.Daily review of time and attendance ensuring that site has appropriate coverage and reaching out to Regional/Department Manager as issues need addressedEnforcing NorthShore policies regarding professionalism, punctuality, dress code, and culture for all employees with their clinicEnsures exam rooms, workstations, all equipment, and other work areas are organized, clean, and functionalMonitors supply inventories to ensure operational levels are maintainedMonitors, inspects, and reports incidents as they arise within clinicWorks with the compliance department and coordinates all site-specific programsResponsible for monthly and quarterly site inspections and conducts all required drills and inspectionsAddress Safety Zone issuesProvide support to other NSHC sites of varying levels as needed*These essential functions are a summary of the primary duties and responsibilities of the position, and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion.CompetenciesPlanning and strategic foresightResponsible Decision MakingIntegrity and accountabilityInnovation and creativityAdaptive and flexibleLeadership, teamwork, and conflict resolutionProfessionalism and work ethicEmpathyWork EnvironmentWork is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive.TravelTravel outside of Northshore locations will be rare for this position.Role QualificationsMust be at least 18 years of ageMust have reliable transportationHigh school diploma or equivalentPreferred Experience RequirementsTwo years of experience working within a healthcare setting.Minimum Education RequirementsBachelor’s degree in business, or healthcare related studiesPreferred Education RequirementMaster's degree in business, leadership, or healthcare related studies.Required SkillsAbility to analyze situations and solve problems at strategic and tactical levelsExcellent interpersonal and customer service skillsAbility to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policiesAbility to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factorsPracticed at organization and planningEmploy Critical thinking and problem solvingMaintains composure and operates with emotional intelligenceEthical reasoning and decision-makingStrong attention to detailReceptive and responsive to feedbackExcellent verbal and written communication skillsTime management, prioritization, and sense of urgencyProficient with Microsoft Office Suite or related softwarePhysical RequirementsWhile performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work both day/evening/weekend shifts. Work may include hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 lbs. While performing the responsibilities of the job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.