Practice Manager

Southern Arkansas University; Maumee, Northern (OH, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

New Pathways in Ohio is seeking a driven Practice Manager for our Toledo (Maumee) ketamine clinic. You will oversee day-to-day operations, lead staff, and ensure exceptional patient service while maintaining HIPAA compliance.

The role requires strong multitasking, empathy, and professional presentation to create a welcoming environment for patients and providers, with opportunities to shape clinic operations and patient care standards.

Qualifications

• Organized, flexible to meet changing needs and reprioritize tasks.
• Able to multitask and work independently.
• Strong leadership and teamwork abilities.
• Positive and motivated attitude to inspire others.
• Professional demeanor and appearance.
• Empathetic, attentive listener with strong communication.

Responsibilities

• Manage day-to-day operations: scheduling, billing, records.
• Lead and manage staff: hiring, scheduling, files and performance.
• Facilitate team effort for superior patient experience.
• Coordinate with healthcare providers for timely patient care.
• Resolve patient concerns promptly and professionally.
• Ensure compliance with HIPAA and healthcare standards.
• Monitor inventory of medical supplies and equipment.
• Ensure clinic looks clean and professional, arrange housekeeping as needed.
• Identify, analyze, and resolve workflow problems.
• Provide support across clinic operations as needed.
• Communicate effectively with team and provide constructive feedback.
• Model courteous, compassionate, and respectful behavior toward patients and staff.

Skills

Organized

Multitasking

Leadership

Customer service

Empathetic listener

Professional presentation

Adaptable

Tools

Medical software

Job description

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At New Pathways, we are dedicated to delivering holistic, compassionate, and innovative mental health care to the community of Ohio. Our comprehensive approach combines Ketamine treatments, medication management, therapy, and lifestyle education to treat various conditions such as depression, anxiety, PTSD, and bipolar. We pride ourselves in cultivating an environment that promotes healing, growth, and hope to provide a stable foundation for our patients’ journey towards mental wellness. Our team consists of personable and proactive individuals who are passionate about making a direct impact on patients’ lives.

We are searching for team members who share our values and passion for bringing high-quality care, hope, opportunity, and restoration to the lives of those we are privileged to serve. If New Pathways’ values and qualities align with yours, we invite you to explore our webpage to learn more about us at www.newpathwaysclinic.com

About the Position:

We are seeking a driven and passionate practice manager to join our Ketamine clinic for our Toledo (Maumee) location. This is an incredibly rewarding career opportunity to oversee a team of passionate, forward-thinking professionals leading the way in mental health treatment advancements.

As the first point of contact for our patients, you’ll play a crucial role in providing exceptional customer service that sets the clinic’s tone. Your role is to ensure smooth operation of the clinic and helping patients feel welcome and supported. The ideal candidate should possess strong multi-tasking abilities, impeccable customer service, good communication skills, empathy, and professional attitude and appearance to be successful in this role. The practice manager oversees various administrative and operational aspects to ensure that our staff members are supported and work efficiently.

Responsibilities:

• Manage day-to-day operations: scheduling, billing, and records
• Lead and manage staff: hiring, staff scheduling, employee files and performance management
• Facilitate a team effort for superior patient experience
• Coordinate with healthcare providers for timely and accurate patient care
• Resolve patient complaints and concerns promptly and professionally
• Ensure compliance with healthcare standards, including HIPAA
• Monitor and maintain inventory of medical supplies and equipment
• Assures that practice property appearance is clean and professional, arrange for housekeeping/landscaping or other services as required
• Identifies, analyzes, and resolves workflow problems
• Assist in all areas of clinic operations and providing support when needed
• Effectively communicate with team members and offer constructive feedback
• Display excellent customer service, addressing patient care concerns and clinical questions promptly
• Lead and serve as a positive role model for the entire staff by always demonstrating courteous, compassionate, and respectful behavior toward patients, families, providers, and co-workers, creating a warm and welcoming environment

Qualifications:

• Organized and flexible to meet current needs; reprioritizing work as necessary
• Work independently and effectively multitasks
• Strong leadership skills and teamwork
• Positive and motivated spirit, inspiring others
• Professional attitude and presentation
• Empathetic and attentive listener
• Customer service-orientated
• Familiarity with medical software and equipment
• Interest in psychedelic medicine, mental health
• Receptive to constructive criticism and open to growth
• Willingness to adapt and provide support as needed