Practice Manager

Keplr Vision; Las Vegas (NV); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

On-site work

Job summary

Clear Vision Eye Centers in the Las Vegas area seeks a Practice Manager to oversee daily operations and staff, ensuring top-quality patient care and service. You will lead optical staff, coordinate with the Lead OD, and drive performance through coaching and development.

The role emphasizes efficiency, compliance, and profitability, with reporting to management. A strong background in optometric operations and customer service is essential.

Qualifications

• Excellent customer service skills and presentation are critical.
• Strong communication, organizational, leadership and interpersonal abilities.
• Ability to set, monitor and achieve productivity goals.
• Problem solving, sound judgment and high attention to detail.
• Understanding of optometric business processes and development.
• Capable of prioritizing multiple tasks and meeting deadlines.

Responsibilities

• Supervise a team of Opticians, Technicians, and Patient Care Coordinators.
• Collaborate with Lead OD to ensure exceptional patient experience.
• Lead staff performance, coaching, and development for customer service excellence.
• Monitor practice operations and provide on-the-job training and support.
• Analyze financial data and advise on actions to optimize profitability.
• Recruit and select high-caliber talent while ensuring HIPAA compliance.

Skills

Customer service

Communication

Leadership

Organizational skills

Interpersonal skills

Productivity goals

Problem solving

Attention to detail

Optometric processes

Job description

Practice Manager - Clear Vision Eye Centers, W Sahara

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. It is the Practice Manager who is the primary for resolving the majority of patient and employee issues and provides immediate guidance and supervision to all staff. Primary responsibilities include:

• Supervising a team of Opticians, Technicians, Patient Care Coordinators, and other staff.
• Working closely with the Lead OD to ensure an exceptional patient experience.
• Conveys a customer-centric approach to customer service through leading staff performance, coaching, inspiring and developing staff to deliver unsurpassed Customer Service.
• Serving as a role model to their team
• Work closely with ODs to ensure the highest standard of patient care and workflow efficiency.
• Demonstrates the highest level of Customer Service vision with all customers and patients.
• Monitors all aspects of practice operations, provides on-the-job-training and support to team members using all core philosophies.
• Analyzes practice financial data and makes recommendations regarding next steps to optimize overall practice profitability.
• Recruits and selects high caliber talent.
• Ensure overall compliance relating to billing, staff behaviors, and HIPAA compliance.
• Performs duties related to product management, inventory management, and cost of goods.
• Performs consistent staff evaluations, conducts performance management, and delivers team trainings.
• Uphold Keplr Vision's Core Values.

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have:

• Prefer optical experience and/or minimum of 2 years of retail management/supervisory experience.
• General understanding of operations, processes, and high level of business acumen.
• Excellent communication, organizational, leadership, and interpersonal skills.
• Ability to set, monitor and achieve productivity goals.
• Ability to problem solve, exercise sound judgment, and exhibit a high level of attention to detail.
• Understanding of optometric business processes and strategic development.
• Ability to handle and prioritize multiple tasks and meet required deadlines.

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The reporting structure for this position is dependent upon practice alignment and may report to the Lead OD, Director of Operations, or Area Manager.

Status: Full-time (FT)

Exemption: Exempt

Department: Management