Practice Manager

North Carolina Community Health Center Association; Durham (NC); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

Lincoln Community Health Center, Inc., a federally qualified community health center in Durham, NC, is recruiting a Practice Manager to oversee daily clinic operations and supervise office staff.

The role requires a Bachelor’s in healthcare management or related field, plus managerial experience in a medical setting, with strong leadership, communication, and training skills to ensure high-quality patient care.

Qualifications

• Bachelor degree in healthcare management or healthcare administration or related field.
• Experience in a managerial role within a clinical/medical setting.
• Strong leadership and customer service skills with a client focus.
• Excellent communication and problem-solving abilities.

Responsabilités

• Oversee daily clinic operations and supervising office staff.
• Provide training for new hires and ongoing staff development.
• Ensure compliance with legal obligations and healthcare regulations.
• Interact with patients and address complaints effectively.
• Support quality improvement and patient satisfaction initiatives.

Connaissances

Leadership

Customer service

Time management

Training

Communication

Analytical skills

Formation

Bachelor's in healthcare management or healthcare administration

Master's in public health or health administration (preferred)

Outils

Clinic management software

Description du poste

Lincoln Community Health Center, Inc., a federally qualified community health center located in Durham, NC is recruiting for a Practice Manager. Durham is known as the Bull City, the City of Medicine, the Tastiest Town in the South, and the Startup Capital of the South. It’s a two-hour drive from the beach, a three-hour drive from the Blue Ridge Mountains, and is North Carolina’s fourth largest city by population.

POSITION DESCRIPTION/OCCUPATIONAL SUMMARY

Responsible for the daily operations of the clinic and administrative tasks, managing/supervising office staff (PSRs), providing training for new hires, ensuring legal obligations are met, interacting with patients and handling patient complaints and concerns effectively.

MINIMUM QUALIFICATIONS/EDUCATION

• Bachelor of Science in healthcare management or healthcare administration, public health or health information management. A master’s degree in public health, health information management and technology, health administration or business administration preferred.
• Proven experience working in a managerial position in a clinical or medical setting.
• Strong understanding of healthcare administration and management.
• Strong leadership, organizational, motivation, time management, training, goal setting and customer service skills with a client focus.
• Excellent analytical and problem-solving skills.
• Excellent interpersonal, verbal and written communication skills required to effectively communicate with providers, other medical professionals, office personnel and patients.

Computer literacy and knowledge of relevant health care and administrative software.
Understanding of health and safety standards in the medical industry.

EXPERIENCE

• Extensive experience working in a managerial position in a clinical or medical setting.
• Experience as a Practice Manager or experience in another medical office leadership role.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to establish and maintain effective working relationships.
• Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others.
• Ability to use the computer and learn software programs to document and communicate pertinent information using computer and/or paper documentation tools.
• Working knowledge of infection control procedures and safety precautions.
• Ability to multi-task remaining focused and organized.
• Ability to market the practice to patients and commit to achieving goals related to patient satisfaction.

Lincoln Community Health Center, Inc. (LCHC), mission is to provide primary and preventive health care in a courteous, professional, and personalized manner.

LCHC provides comprehensive, high-quality primary health care to our patients regardless of ability to pay. As a Federally Qualified Health Center (FQHC), we provide health care to all members of our community, including low income, uninsured patients and diverse communities. We screen potential employees to first ensure alignment with our key requirements followed by the requisite position skills set. In doing so staff must be committed to the mission who do their best to live and work the characteristics of our core values as we strive to care for ever increasing members of the communities we serve. Understanding that each individual is unique and recognizing our individual differences