Practice Manager

Thomas Eye Group Pc; Decatur (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Thomas Eye Group Pc seeks an experienced operations manager to oversee day-to-day activity across multiple locations, ensuring a safe, efficient patient-care environment with adequate staff coverage.

You will manage clerical, clinical, and physician schedules, budgets, payroll/timekeeping, invoices, and patient flow. Strong HIPAA, billing/coding knowledge, and excellent customer service are essential for success.

Qualifications

• Oversee day-to-day clinic operations across multi-locations.
• Develop and manage staff schedules and payroll/timekeeping.
• Ensure compliance with HIPAA and regulatory requirements.
• Ophthalmology experience preferred.
• Proficient in MS Office; typing speed 45 wpm or more.
• Strong customer service and telephone etiquette.

Responsibilities

• Lead clerical, clinical, and physician scheduling staff.
• Coordinate surgery schedules and patient flow throughout the day.
• Manage budgets, inventory, and invoicing processes.
• Address patient complaints and uphold clinic policies.
• Greet patients and assist with payments as needed.

Skills

Staff management

HIPAA knowledge

Billing/coding knowledge

Customer service

Scheduling

Budgeting

Communication skills

Front desk experience

Education

High School Diploma

College degree preferred

CMA certification desired

Tools

MS Word

MS Excel

MS PowerPoint

Internet

Job description

Responsible for managing the day-to-day operational activities required to assure a safe and effective patient-care environment in the Clinic; including sufficient staff coverage. Manages and directs the responsibilities of the clerical staff, clinical staff and physicians’ schedules (at multi-locations) to ensure compliance with the clinic’s policies, procedures and regulatory requirements. Prepares and manages budgets, product inventory, addresses complaints, accept deliveries and develops performance goals for staff. Develops and assists with the implementation of the clinic’s marketing strategies, processes invoices and staff payroll/timekeeping. Manages and sustains patient work flow schedules throughout the day. May greet/welcome patients, schedule appointments, coordinate surgery schedules and accept patients’ payments. Oversees and maintains knowledge of building maintenance and security.Required Minimum Education: H.S. Diploma; College Degree Preferred; CMA Certification, desiredRequired Minimum Experience: 5 years medical experience; Ophthalmology preferred(2 years medical billing/coding and 2-3 years front desk)A combination of experience, education, and/or training which substantially demonstrates the following knowledge, skills and abilities:Advance knowledge of HIPAA guidelinesKnowledge of diagnostic codes, billing codes and filing claimsAbility to manage and work with a Customer Service attitude and polite telephone etiquetteProficient in MS(Word, Excel, PowerPoint, Internet); type at least 45 wpm accuratelyEffective communication skills (written and verbal)Able to lead and manage staff (co-workers)Aptitude with mathematical functionality (budgets, ledgers, financial reporting)Self-motivated, disciplined, driven, focused, observantProactive, take initiative, attention to details, a problem solver