Practice Manager

Upperline Health Inc; Lithonia (GA); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

401K matching

Paid time off

Parental leave

Job summary

Upperline Health is seeking a Practice Manager to lead the largest clinics in our East Atlanta area (Covington, Lithonia, Snellville, Duluth). This fast-paced role oversees operational excellence, provider relationships, and business performance across seven offices.

You will manage clinic P&L, KPIs, staffing, and patient flow, build strong teams with clinicians and care staff, recruit non-provider roles, and report data to regional leadership.

Qualifications

• Direct management experience over a clinic team.
• Healthcare management experience is preferred.
• Excellent written and oral communication skills.
• Strong computer skills and knowledge of medical terminology.
• Experience with EMR systems, preferably athenahealth EMR.

Responsibilities

• Lead the execution of in-clinic operational initiatives across 7 offices.
• Own clinic P&L and KPIs including visits, charges, enrollment, engagement, and staffing.
• Build effective teams through partnership with providers and clinic staff.
• Recruit and hire non-provider clinical roles and manage performance and turnover.
• Ensure daily clinic coverage and appropriate staffing.
• Manage clinic referral conversion and physician scheduling templates.
• Solve operational problems and respond to care team members quickly.
• Lead outreach with PCPs and referring providers to generate referrals.
• Maintain a positive clinic culture and trust.
• Make timely, high-quality decisions.
• Regularly report data to operational leadership.

Skills

Clinic management

Healthcare operations

Team leadership

Communication skills

EMR experience

Tools

athenahealth EMR

Job description

Upperline Health is the nation’s largest provider group dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of transforming specialty care, Upperline Health is a pioneer in bringing value-based care models into specialty care. Upperline delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses.

Triage is temporary. Treatment is transformative. Upperline Health providers coordinate patients’ care among a team of specialists – physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients’ immediate and long-term health needs.

We put patients at the center of value-based care.

About the Practice Manager Role:

Practice Managers are important leaders at Upperline Health. PMs manage the largest and busiest clinics in our markets and are directly responsible for operational excellence, provider relationships, and business success in their location. This is a fast-paced role with demands from multiple stakeholders including central teams, providers, and clinic roles. The PM will work collaboratively with Regional Managers, Regional Directors/Regional Vice Presidents, Clinic Leads and providers to solve various operational issues and implement organizational initiatives. We are looking for a new PM to support offices in our East Atlanta (Covington, Lithonia, Snellville, Duluth) locations.

What You'll Do:

• Lead the execution of in-clinic operational initiatives across 7 offices, including collaboration between clinics/doctors and central leadership, regional leadership, and broader care team.
• Own clinic P&L, including responsibility for KPIs for both the fee-for-service and value-based care business including visits, charges, patient enrollment, patient engagement, admits per thousand, etc. as well as staffing, and supplies ordering.
• Build effective teams through partnership with providers and clinic staff.
• Key accountabilities include recruiting and hiring of non-provider clinical roles, performance management, employee, and doctor experience, and minimizing turnover.
• Responsible for daily coverage in clinic and working to staff the clinic appropriately.
• Responsible for clinic referral conversion, monitoring of physician schedule templates, and adherence to scheduling cadence for high-risk patients.
• Solve operational problems in the moment and respond quickly to providers, clinic staff, and other care team members.
• Lead outreach efforts in local markets, developing relationships with PCPs and other referring providers, and producing referrals for clinic.
• Maintain a strong positive culture throughout the clinic; build trust and respect within a clinic environment.
• Make timely and high-quality decisions.
• Regular data reporting to operational leadership

Desired Attributes:

• Connection: you build trust, influence, and motivate people at all levels across a variety of job functions. You appreciate and seek diverse and different perspectives, both on your direct team and with peers
• Accountability: you crave responsibility and want to contribute to driving financial, operational, and cultural best practices for your region. You thrive in a fast-paced work environment
• Service: you roll up your sleeves and tackle challenges with a positive attitude., compassion and dedication
• Resilience: you demonstrate courage, adaptability and perseverance when tackling hard problems. You can independently translate high-level goals into actionable plans and enjoy implementing process.
• Excellence: You set and hold a high bar. You demonstrate curiosity in looking for ways to learn, innovate, and improve.
• Direct management experience over a clinic team.
• Healthcare management experience is preferred.
• Proven experience leading and influencing a diverse group of stakeholders.
• Demonstrable success leading initiatives, establishing, and achieving goals, motivating a team
• Excellent written and oral communication skills.
• Excellent computer skills and strong knowledge of medical terminology.
• Previous experience working in an EMR – athenahealthEMR is a plus.

Physical Demands and Working Conditions:

• Day-to-day work includes desk computer work and interaction with patients, facility staff and physicians.
• The work environment is characteristic of a health care facility with air temperature control and moderate noise level.

Benefits
Comprehensive benefit options include medical, dental and vision, 401K (matching), PTO and parental leave.

Compensation
Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.

Job Type: Full-time

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.