Practice Manager II

University of Rochester; City of Rochester (NY); On-site; USD 51,000 - 68,000; Full time

Job summary

An established industry player is seeking a dedicated practice manager to oversee an ambulatory practice with a focus on operational efficiency and patient care. This role involves leading a diverse team, implementing quality improvement procedures, and managing financial processes to ensure compliance and satisfaction. The ideal candidate will have a strong background in healthcare administration and a commitment to fostering a collaborative environment. Join a forward-thinking organization that values diversity, equity, and inclusion, and make a meaningful impact in the healthcare field.

Qualifications

• 3 years of administrative experience in healthcare management.
• Bachelor's degree preferred for higher qualifications.

Responsibilities

• Manage an ambulatory practice, ensuring operational efficiency and high-quality patient care.
• Recruit, hire, train, and manage staff in collaboration with clinical leadership.

Skills

EMR systems proficiency

Medical terminology knowledge

Reimbursement policies understanding

Microsoft Outlook skills

Microsoft Word skills

Microsoft Excel skills

Education

Associate's degree in business or healthcare administration

Bachelor's degree in relevant field

Job description

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About Us

Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.

If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals.

At the University of Rochester, we commit to diversity, equity, and inclusion and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

Job Location

Full Address: 601 Elmwood Ave, Rochester, NY 14642, USA

Position Details

• Opening: Regular
• Time Type: Time as Reported / Per Diem
• Scheduled Weekly Hours: As Scheduled
• Department: 400060 OBGYN Admin-SMD
• Work Shift: UR - Day (United States of America)
• Range: UR URCB 208
• Compensation Range: $51,899.00 - $67,469.00

The referenced pay range represents the minimum and maximum compensation for this job. Salaries will be set within this range based on various factors including experience, education, and internal equity.

Responsibilities

General Purpose: Manages an ambulatory practice with 12 to 19 exam rooms, promoting operational efficiency, high-quality patient care, and strong financial performance. Leads staff using the ICARE framework, fostering a collaborative, diverse, and professional team. Responsible for performance management of all non-clinical staff.

Essential Functions:

• Implement procedures to enhance service and quality, enforce policies, and develop guidelines for work prioritization. Maintain efficient patient flow, schedule staff, and ensure compliance with policies and accreditation standards.
• Recruit, hire, train, evaluate, and manage staff in collaboration with clinical leadership. Conduct performance appraisals, manage payroll, and foster a positive work environment.
• Monitor patient satisfaction, resolve complaints, and promote patient-centered care.
• Oversee financial processes including charge reconciliation, budgeting, and expense management. Manage inventory, oversee revenue programs, and support clinical quality initiatives.
• Ensure compliance with regulations, oversee quality reports, and maintain clinical standards. Participate in meetings and serve as a liaison with property management.

Other duties as assigned.

Minimum Education & Experience

• Associate's degree in business or healthcare administration with 3 years of administrative experience, including healthcare management; Bachelor's degree preferred.

Knowledge, Skills, and Abilities

• Proficiency in EMR systems, medical terminology, and reimbursement policies preferred.
• Skills in Microsoft Outlook, Word, Excel, and electronic filing preferred.

Licenses and Certifications

Notary License within 1 year preferred.