Practice Manager

Rochester Regional Health; City of Rochester (NY); On-site; USD 62,000 - 76,000; Full time

Job summary

Rochester Regional Health's Unity Hospital location in Brighton/Greece area seeks a Practice Manager to oversee Behavioral Health operations, finance, and staff. You will work with the Lead Physician and providers to develop business strategies, budgets, and daily workflow.

The role requires AS in Business and at least 1 year of healthcare experience, with strong leadership, financial, and operational skills.

Qualifications

• Demonstrated communications and analytical skills required - including billing experience, Excel, financial management and personnel management.
• Experience with budgeting, reporting and analyzing financial performance.
• Knowledge of patient service workflows and practice operations welcome.

Responsibilities

• Manage daily physician practice site(s) operations and utilize reports to drive improvements.
• Oversee financial operations, review monthly performance, and develop plans to meet budget.
• Participate in annual budget development and ensure adherence to budget.
• Ensure compliance with fiscal standards including volume, payer mix, and cost controls.
• Participate in recruitment, hiring, coaching and mentoring of non-physician staff.

Skills

Communications

Analytical skills

Billing experience

Excel

Financial management

Personnel management

Team building

Interpersonal skills

Education

Associate's degree in Business

Tools

Microsoft Excel

Job description

Description Job Title: Practice ManagerDepartment: Behavioral HealthLocation: Unity Hospital affiliation, work site Brighton (Crossbridge Office Park and Greece (Pinewild Dr)Hours Per Week: 40 hoursSchedule: Monday through Friday

SUMMARY: The position provides management and administrative support to the practice. The role works closely with the Lead Physician and other providers of the practice, developing business strategies, formulating budgets, and overseeing daily operations. The position's primary responsibility is to plan, coordinate, direct, and supervise various elements of the practice, including, but not limited to, financial, operations, and personnel management within the policies of the Medical Group and Rochester Regional Health System. Upholds patient rights in all settings. Provides leadership for staff; exhibits leadership core competencies; provides superior customer service; communicates and models the mission and values of the system.

KEY RESPONSIBILITIES:

• Responsible for daily management of physician practice site(s) utilizing available tools and/or reports to facilitate improvement and ensure compliance
• Responsible for the financial operations of the practice. Reviews monthly financial performance. Identifies opportunities for improvement and develops a plan to implement necessary changes to meet budget.
• Participates in annual budget development and is accountable for practice adherence to budget.
• Ensures compliance with fiscal standards with a focus on volume, payer mix, fees, customer service initiatives, productivity, coding, non-provider labor, building occupancy expenses, and clinical supply costs.
• In conjunction with Human Resources, participates in the recruitment, hiring, coaching and mentoring, and termination of non-physician staff.
• Provides management, guidance, and training to staff in daily practice operations.
• Performs duties of subordinate staff when necessary to maintain practice operations.
• Motivates staff and organizes day-to-day activity of department.
• Manages staffing and practice plans with providers to improve efficiency and cost-effective management procedures.
• Maintains standardized workflows and best practices that have been established by the Medical Group
• Ensures that the practice facility is maintained to Rochester Regional Health System standards that meet compliance with any applicable safety practices that may be mandated by any regulatory agency and ensure customer satisfaction Supports Rochester Regional Health System's vision and strategic plan; creates a culture of engagement to support improvement
• Understands, articulates and ensures compliance with any applicable patient or employee safety practices that may be mandated by any regulatory agency or the health system. Understands and assures compliance for regulatory, accreditation, and system processes. (i.e., NYS Department of Health, The Joint Commission Accreditation for Hospital Organizations, OSHA)
• In conjunction with the Lead/Managing Physician, assures compliance and facilitates workflows to ensure the environment creates and supports delivery of patient-centered care to include, but not limited to, Patient Centered Medical Home, Population Health Management, Meaningful Use, Patient Complaints and participation in Quality Assurance measures. In addition, assures compliance with organizational policies.
• Assures accurate and timely input of all necessary data including demographic information, coding charges, statistical information and month-end data.
• Supervises all activities related to charge entry, edit corrections, patient registration, and over-the-counter transactions.
• Identifies problems and provides alternatives and/or resolutions after thorough analysis of relevant information.
• Other duties as assigned

Preferred Qualifications:

• Associate's or Bachelor's degree in Business or related field preferred, or an equivalent combination of education or work experience.
• 3 years relevant work experience within practice setting preferred.
• 2 years administrative leadership experience or combination of education and experience may be considered.
• Demonstrated communications and analytical skills required - including, but not limited to, professional billing experience, proficiency in Microsoft Excel, financial management, personnel management, team building, and appropriate interpersonal skills.

Required Qualifications:

• 1 year of experience in a healthcare setting required.

Required Licensure/Certification Skills:

N/A

EDUCATION:

AS (Required)

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license.

PAY RANGE:

$62,400.00 - $75,500.00The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.