Practice Manager

Vision Innovation Partners; Chevy Chase (MD); On-site; USD 63,000 - 80,000; Full time

Job summary

A leading healthcare provider is seeking a Practice Manager to oversee operations and staff at their clinic. This role focuses on improving patient experiences, managing clinic workflows, and ensuring compliance with medical standards. The ideal candidate will have a strong background in healthcare management and exceptional leadership abilities.

Benefits

Competitive compensation package

Excellent comprehensive benefits

401(K)

Significant eye care discounts

Continuing education allowances

Career growth and development

PTO and holidays off

Qualifications

• Experience in healthcare management or ophthalmology is a plus.
• Proficient in staff training and performance reviews.
• Ability to enhance patient experience through effective problem resolution.

Responsibilities

• Manage daily clinical operations and staff.
• Ensure compliance with medical standards and clinic policies.
• Enhance patient satisfaction by addressing complaints.

Skills

Team Management

Customer Service

Problem Solving

Communication

Education

Bachelor's degree in business, Health Administration, Nursing, or related healthcare field

Tools

Microsoft Suite

Job description

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At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS.

As the Practice Manager, you'll assist the Regional Administrator in overseeing the day-to-day operational functions for the clinic, ensuring that office policies, procedures, and plans are executed in a smooth and expeditious manner. You'll provide leadership, guidance, and expertise to all staff members as well as effectively communicating departmental activities to the team.

Responsibilities

What You Will Do:

• Manages daily clinical operations by reviewing patient, physician, and technician schedules, assigning clinical space usage by a physician, monitors clinic flow and interfacing with facility staff.
• Enhances and improves patient experience investigating patient complaints, draws conclusions, and contacts patients for satisfaction resolutions.
• Provides training and guidance to clinical staff; oversees performance reviews and monitors daily routine of technical staff; trains new technical staff.
• Reviews reports to determine clinic needs and verifies clinic workflows; identifies areas of waste and opportunities for efficiency.
• Oversees clinical equipment maintenance by coordinating a maintenance program with clinical staff for timely repairs and proper functioning.
• Manages day-to-day operations of the practice and supervises physicians and staff following company policies and procedures.
• Ensures the highest degree of customer service and patient quality care is maintained at all times.
• Ensures compliance with standard medical practice to manage and minimize risk.
• Resolves any medical-administrative problems and keeps lines of communication open with staff to ensure high employee morale and a professional, healthful clinic atmosphere.
• Maintains professional affiliations and enhances professional development to keep current in the latest health care trends and developments.
• Develops and maintains rapport and positive relationships with providers.
• Meets operational goals set by management.
  
  

Qualifications

What You Will Bring:

• Proven experience with effective hiring and motivating and managing a team.
• Strong staff relations skills.
• Bachelor's degree in business, Health Administration, Nursing, or related healthcare field - or at least 5 years' experience in healthcare management is required. Ophthalmology or optometric management experience is a PLUS!
• Preferred Qualifications: Certified Ophthalmic Technician licensure or another medical licensure preferred.
• Must have the ability to concentrate and pay close attention to detail when receiving instructions from physicians or others, reading and interpreting procedures and related materials; examining and closely inspecting materials when using equipment; and working one-on-one with patients.
• Leadership qualities, diplomacy, discretion, ability to enforce difficult positions, excellent communication, public speaking skills, and exceptional interpersonal abilities.
• Ability to work independently as well as in a team environment.
• Proficient with Microsoft Suite; in particular Excel.
  
  

$63,000.00 - $80,000.00 Annually

Pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, such as, but not limited to full range of medical, financial, and/or other benefits (including 401(k) eligibility, annual educational reimbursement, and various paid time off benefits, such as PTO). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

What We Offer

• Competitive compensation package
• Excellent comprehensive benefits
• 401(K)
• Significant eye care discounts
• Continuing education allowances
• Career growth and development
• PTO and holidays off
  
  

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Information Technology, and Sales

• Industries

  Hospitals and Health Care

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