Practice Manager

Community Veterinary Partners; Blue Ash (OH); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k) w/ matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Employee discount

Job summary

Animal Care Center of Blue Ash is seeking an experienced Practice Manager to lead human resources, operations, and financial performance for the hospital. You will work with CVP leadership to drive excellent client and patient care while managing staff and budget resources.

Ideal candidates bring 4+ years in hospital management (emergency/specialty preferred), a college degree, and veterinary practice management certification.

Qualifications

• 4+ years hospital management experience, emergency/specialty preferred.
• College degree preferred.
• Certification in Veterinary Practice Management preferred.

Responsibilities

• Oversee human resources including recruitment, training, scheduling, performance reviews, and discipline.
• Manage hospital operations, facilities, regulatory compliance, and safety programs.
• Lead marketing activities, community outreach, and referral development.
• Oversee budgeting, financial reporting, payroll, and vendor management.
• Ensure client service quality and coordinate with leadership on strategic initiatives.

Skills

People management

Leadership

Budgeting

Operations

Education

College degree preferred

Veterinary Practice Management Certification

Tools

Payroll software

HRIS

Accounting software

Job description

At Animal Care Center of Blue Ash, you'll work alongside a team that values collaboration, professional growth, and high-quality patient care. We believe in supporting our team members both professionally and personally while creating an environment where everyone can thrive. Here, you'll work alongside a team that values collaboration, professional growth, and high-quality patient care.

We are looking for an experience Practice Manager to join our team.

The Practice Manager is the financial and operational leader of the Hospital. He/She works with the hospital leadership as well as Community Veterinary Partners to ensure efficient day-to-day operations and successful financial performance. The Practice Manager leads by example to motivate and inspire the team to provide excellent experience for our clients and their pets.

Essential Duties & Responsibilities

Human Resources

• Administrate all human resource functions including staff recruitment, hiring, training, scheduling, performance evaluations, counseling, and terminations.
• Manage annual performance evaluations. Responsible for performance evaluations for supervised staff with the assistance of the department lead.
• Implement and maintain Employee Safety and Disaster Plan procedures and manuals.
• Assure compliance with OSHA and Workers’ Compensation programs.
• Distribute all necessary communication materials with staff, including policy changes, relevant information discussed at meetings, and client feedback.
• Mediate personnel grievance, documenting all reprimands and counseling meetings.

Operations

• Keep CVP management informed of all relevant issues regarding staff, client issues, premises or equipment needs, etc.
• Respond to client concerns in a timely and appropriate manner. Resolve medical client complaints in partnership with the Lead Veterinarian and RDO
• Implement marketing activities in partnership with CVP and the Lead Veterinarian.
• Assure premises, physical plant and equipment are in safe, clean, and optimum working condition, including the scheduling of regular maintenance.
• Assure compliance with all regulatory issues including radiation monitoring, business permits and licenses, and animal control ordinances.
• Maintain, and when necessary, amend client education handouts.
• Oversee inventory purchasing and management within budget guidelines.
• Schedule and attend all required meetings, including staff meetings and the hospital leadership team meeting.
• Administer the hospital’s patient reminder system.
• Oversee implementation of client wellness program and guidelines and monitor compliance in partnership with CVP.
• Monitor the hospital email.
• Manage the hospital practice management system.

Marketing

• Monitor, implement, and evaluate client communications (i.e., direct mail, signage, social media accounts)
• Ensure that the marquee is updated with timely messages.
• Responsible for leading the development of referral relationships with humane societies, pet stores, etc.
• Attend community functions to build potential client base.

Financial

• Participate in the yearly budgeting process, monthly P&L reviews and discuss weekly financial reports with the lead doctor. Proactively monitor financial progress of hospital, analyze results, and adjust, if necessary, to ensure all budget goals are achieved.
• Partner with RDO to submit capital expense requests per CVP guidelines.
• Verify accuracy of vendor statements and match appropriate invoices to statements
• Prepare the weekly CVP Business Package.
• Responsible for managing the bi-weekly payroll process.
• Oversee daily cash, check deposits, and manage local banking relationships.

In addition, the Practice Manager may work scheduled shifts during which he or she will be responsible for providing client service and/or direct patient care.

Supervisory Responsibilities

The Practice Manager is responsible for managing all hospital team members.

Required Education & Experience

4+ years Hospital management experience especially in Emergency/Specialty preferred

College Preferred.

CERTIFICATIONS, LICENSES, REGISTRATIONS

Certification in Veterinary Practice Management preferred.

Community Veterinary Partner's mission is to bring joy to families by providing the best care possible for the pets they love. We know that when veterinary professionals have what they need to thrive, pets thrive too. That’s what CVP is all about: building a community that provides extraordinary care for all its members, no matter how many legs (or wings) they may have. CVP knows what's important to people and making sure they have what they need so they can focus on delivering great care is our priority. At the end of the day, we’re more than just pet people. We’re pet people people. More information is available at www.cvpco.com.

Benefits

• 401(k) w/ matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance