Practice Liaison

EyeCare Partners LLC; Belleville (IL); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical, Vision, Dental, Life

401k matching

PTO & Holidays

Maternity Leave

Competitive pay

Employee Discounts

Job summary

EyeCare Partners, based in Swansea, IL with travel to surrounding areas, is seeking a Practice Liaison to drive referral partner marketing. The role will visit physician sources 80-90% of the time, manage CRM, and expand EyeCare Partners’ doctor referrals and service footprint.

The ideal candidate has 3–5 years in healthcare sales/marketing, strong communication, project management and relationship-building skills; a Bachelor's degree is required. Travel and on-site collaboration are essential.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 3–5 years of experience in the healthcare industry and 3–5 years of experience in sales and marketing.
• Excellent written and verbal communication skills.
• Excellent project management skills.
• Excellent conflict resolution skills.

Responsibilities

• Develop, facilitate and execute a regular cadence of visits and meetings with current and potential Physician referral sources (80-90% of time in field).
• Utilize a CRM system to build and maintain referral sources in current and future markets.
• Be the initial point of contact for all referral sources and address concerns with referred patients.
• Investigate issues and drive operational improvements with cross-functional teams.
• Gather data to determine priority areas for growing referrals to EyeCare Partners.
• Plan and execute educational seminars and meet-and-greets with referral sources for Physicians and team.
• Collaborate with practice leaders to develop satellite locations and expand services.
• Educate and drive initiatives (ATIOL conversions, co-management, online referral portal adoption) with partners.
• Partner with Business Development Director and Marketing to co-develop growth strategies.
• Be the point of contact for medical and physician organizations in current and future markets.
• Develop and maintain liaison-related marketing initiatives with practice leaders and teams.
• Participate in physician recruitment interviews to communicate the Liaison role.
• Develop provider introductions and practice-building initiatives.
• Facilitate co-management relationships with doctors, referral sources and teams.
• Other duties as assigned.

Skills

Communication

Project management

Conflict resolution

Sales & marketing

CRM experience

Education

Bachelor’s degree or equivalent

Tools

Microsoft Excel

CRM software

PowerPoint

Outlook

Job description

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visitwww.eyecare-partners.com.

Location: This will be based in Swansea, IL with travel required in surrounding areas.

Compensation: starting at $70,000.00 can go higher dependent on experience with a comprehensive benefits package

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Competitive Base Pay
• Employee Discounts

SUMMARY

Responsible for implementing a coordinated referral partner marketing plan designed to originate, drive, and grow referrals to EyeCare Partners (ECP) and its array of eye care services. The Practice Liaison will execute initiatives focused on increasing loyalty and preference to EyeCare Partners' Doctors among internal and external provider referral sources, accelerating new EyeCare Partners Doctor practice growth, and maximizing multidisciplinary operational efficiencies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop, facilitate and execute a regular cadence of visits and meetings with current and potential Physician referral sources (80-90% of time in field)
• Utilize a Customer Relationship Management (CRM) system to build, develop and maintain current and potential referral sources within the company’s current and future markets
• Be the initial point of contact for all current and potential referral sources if concerns arise with referred patients
• Investigate issues and collaborate with others to reach a satisfactory resolution and drive related operational process improvements
• Gather and interpret the data and reports necessary to determine priority areas for growing referrals to ECP providers
• Develop, plan and execute a regular cadence of educational seminars, grand rounds, dinners and meet and greets between current and potential referral sources for our Physicians and team
• Work with practice leaders, key Physicians and teams to develop, implement and expand satellite locations
• Work with practice leaders, Doctors, practice teams and referral partners to educate and drive special initiatives (advanced technology implant [ATIOL] conversions, surgical co-management, online referral portal adoption)
• Actively partner with Business Development Director, Liaison Program Manager, Marketing, Division VP and growth team, along with other corporate resources, to co‑develop overall organic growth strategies, market analysis, and identify/execute on best practices for organic growth
• Be the point of contact for medical, trade and Physician organizations within the practice’s current and future markets
• Work with practice leader and Liaison Program Manager to develop and maintain internal and external company liaison-related marketing initiatives
• Participate in Physician recruitment interviews to communicate the Liaison role in the building of their practice
• Develop, plan and execute new ECP provider introductions and practice building initiatives
• Facilitate co‑management relationships with practice Doctors, external referral sources and team members
• Other duties as assigned

QUALIFICATIONS

• Prior knowledge of Physician relations experience
• A wide degree of creativity and latitude
• Excellent written and verbal communication skills
• Excellent project management skills
• Excellent conflict resolution skills

EDUCATION AND/OR EXPERIENCE

• Minimum Required: Bachelor’s degree or equivalent combination of education and experience
• Minimum Required: 3-5 years of experience in the healthcare industry and 3- 5 years of experience in sales and marketing

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook
• Strong experience using a Customer Relationship Management

NOTE: Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

If you need assistance with this application, please contact [phone]. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.