Practice Leader III - LeBauer HealthCare

Cone Health Medical Group; High Point (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Cone Health Medical Group is seeking a Practice Leader III to oversee staff management and daily departmental operations. Under limited supervision, you will address performance issues, develop action plans, and guide onboarding of new staff, APPs, and physicians, ensuring resources and support for an effective work environment.

Key responsibilities include staffing, timekeeping, evaluations, training, patient experience, and supply management.

Qualifications

• 4+ years of medical practice experience and formal team leadership.
• Proficiency in EPIC CAD/Prelude and healthcare customer service.
• If no degree, at least 6 years of medical practice experience.

Responsibilities

• Manage administrative and clinical staff; recruit, hire, and terminate personnel as needed to maintain efficient workflows.
• Review timekeeping (Kronos) and conduct staff evaluations; use iCompass and stay interviews to support staff development.
• Train new employees in administrative workflows and ensure competency checkoffs to maintain standards.
• Enforce Steps of Service protocols to enhance patient experience and deescalate situations.
• Serve as a resource for team members, assist with workflows as volume/staffing require, and manage office/clinical supplies.
• Measure and implement performance improvement activities to enhance clinic efficiency and patient care quality.
• Performs other duties as assigned.

Skills

Staff management

Team leadership

Customer service

Process improvement

Problem solving

Education

Associate's degree in business/healthcare

BS/BA in Healthcare Administration

High School Diploma with 6 years medical practice

Tools

EPIC CAD/Prelude

Job description

The Practice Leader III is responsible for staff management and daily departmental operations. Working under limited supervision, this position addresses performance issues, develops action plans, and facilitates the onboarding of new staff, APPs, and physicians, ensuring they have the necessary resources and support for their work environment.

Essential Job Function:

• Manages assigned administrative and clinical staff; recruits, hires, and terminates personnel as needed to maintain efficient workflows, ensures adherence to policies, and schedules coverage for vacant positions.
• Reviews timekeeping (Kronos), conducts employee evaluations, utilizes iCompass, and conducts stay interviews to support staff development and retention.
• Manages the training of new employees in administrative workflows, supervises established protocols for administrative activities, and ensures competency checkoffs for all staff to maintain high standards of patient care.
• Ensures a positive guest experience by enforcing Steps of Service protocols and deescalating situations when necessary, enhancing patient satisfaction and clinic reputation.
• Serves as a resource for team members helping all workflows as volume and staffing require, contributing to efficient clinic operations, and managing the ordering and maintenance of office and clinical supplies as needed.
• Measures and implements performance improvement activities to enhance clinic efficiency and patient care quality, aligning with industry standards.
• Performs other duties as assigned.

Education:

• Required: Associate's Degree, preferably in business, finance or healthcare related field or High School Diploma with 6 years of medical practice experience and PPMC Certification or equivalent.
• Preferred: BS/BA in Healthcare Administration, Nursing, Business or related field.

Experience:

• Required: 4yr years proven medical practice experience; Prior history (formal) of team leadership; Proficiency in EPIC CAD/Prelude, etc.; Customer service experience in a healthcare setting. Without a degree, must have 6 years of medical practice experience.

Licensure/Certification/Listing:

• Required: Completion of MGMA Principles Practice Management Certificate or Practice Management Institute CMOM certification within 90 days of hire IF No degree, must have PPMC or equivalent certification at time of hire.