Practice Leader II - Clinical

Cone Health Medical Group; Burlington (NC); On-site; USD 85,000 - 105,000; Full time

Job summary

Cone Health Medical Group seeks an experienced Practice Leader II - Clinical to supervise staff and oversee day-to-day department operations in Burlington, NC. This role partners with the Practice Administrator/Manager to address performance issues and implement action plans.

You will onboard new staff, Advanced Practice Providers, and physicians, coordinate credentialing, and ensure access to resources and tools to support a productive work environment.

Qualifications

• Must have a High School Diploma or equivalent and certification in LPN or Medical Assistant.
• Preferred: Associate degree in clinical area.
• Minimum: 3 years of clinical specialty experience in a medical practice and leadership experience.

Responsibilities

• Supervise clinical and/or administrative staff to ensure effective performance.
• Recruit, hire, and terminate personnel as required for efficient workflows.
• Oversee scheduling to cover vacations and vacancies.
• Train new employees in ambulatory clinical workflows.
• Ensure competency check-offs for all staff and adherence to protocols.
• Maintain supply orders for office and clinical needs.
• Support performance improvement initiatives to boost department effectiveness.
• Perform other duties as assigned.

Skills

Staff supervision

Recruiting & onboarding

Clinical workflow training

Credentialing coordination

Guest experience / service

Education

High School diploma or equivalent + LPN/MA cert

Associate degree in clinical area (preferred)

Job description

The Practice Leader II - Clinical supervises assigned staff and oversees all day-to-day department operations. This role collaborates with the Practice Administrator/Manager to identify clinical and/or administrative staff performance issues and works to develop action plans and audits as needed. This position works to on board any new staff, Advanced Practice Providers or physicians and arranges for credentialing, resources and tools necessary to support their work environment.

Essential Job Function:

• Supervises assigned Clinical and/or administrative staff to provide guidance, support, and oversight to ensure that the staff members are performing their duties effectively and efficiently.
• Recruits, hires, and terminates personnel as required to assure efficient and effective workflows, according to policy.
• Oversees scheduling vacations and scheduling to cover temporary vacating positions.
• Trains new employees with all related ambulatory clinical workflows.
• Supervises established protocols for all clinical activities and ensures competency check-off for all staff.
• Ensures a positive guest experience through adherence to Steps of Service protocols and deescalates situations when necessary.
• Orders and maintains office and clinical supplies as needed.
• Assists in implementing performance improvement activities to take proactive measures to enhance the performance and effectiveness of the department.
• Performs other duties as assigned.

Education:

• Required: High School Diploma or equivalent and either Diploma Practical Nursing or Medical Assistant training with certification.
• Preferred: Associate degree in clinical area of certification/licensure.

Experience:

• Required: 3 years' experience in clinical specialty in a medical practice setting. Experience in leading the clinical work.

Licensure/Certification/Listing:

• Required: Completion of MGMA Principles Practice Management Certificate or Practice Management Institute CMOM certification within 90 days of hire and either LPN Licensure or Medical Assistant Certification, Licensed Practical Nurse (LPN) Licensure - must successfully pass NC Nursing Boards for LPN and maintain a current and continuous unrestricted LPN License. Medical Assistant Certified by one of the following: American Allied Health (AAH), American Association of Medical Assistants (AAMA), American Medical Certification Association (AMCA), American Medical Technologists (AMT), National Center for Competency Testing (NCCT), National Healthcare Association (NHA), American Registry of Medical Assistants (RMA), National Healthcare Worker's Association (NHCWA), National Association for Health Professionals (NAHP), National Registry of Medical Assistants (NRMA); BLS (CPR)-American Red Cross or AHA Healthcare Provider - Must maintain current and continuous certification.