Practice Lead, Geneva

University Hospitals; Geneva Township (OH); On-site; USD 48,000 - 62,000; Full time

Job summary

University Hospitals seeks a seasoned office operations supervisor to oversee daily functions, align staff with UHMSO policies, and ensure efficient patient throughput. You will train staff, manage scheduling, and address billing and PHI compliance, while maintaining strong customer relationships in a fast-paced healthcare setting.

The role requires high school or GED, 3+ years in related duties, and proficiency in medical terminology and CPT/ICD-10 coding. Travel up to 10% is expected.

Qualifications

• Must have excellent interpersonal and communication skills.
• Relate effectively with a wide variety of people.
• Able to prioritize, delegate and follow-up.
• Computer literate with word processing and spreadsheet knowledge.
• Prefer medical terminology.
• An understanding of third party reimbursement requirements.
• CPT and ICD-10 coding knowledge.

Responsibilities

• Sets daily operational/patient priorities, evaluates daily work flow and assigns work.
• Orients and trains new and current staff on office protocols and job responsibilities.
• Coaches staff to maximize patient throughput and communicates performance issues.
• Promotes and maintains positive customer relationships and resolves issues.
• Assesses and resolves third party payor and patient billing issues.
• Collaborates with providers to order medical and office supplies and tracks data for efficiency.

Skills

Interpersonal skills

Communication skills

Prioritization & delegation

Computer literacy

Medical terminology

Third party reimbursement

CPT & ICD-10 coding

Education

High School Diploma or GED

Job description

A Brief Overview

Oversees daily functioning of all operational systems in office. Ensures implementation of business policies and procedures for the daily operations of the office.

What You Will Do

• Sets daily operational/patient priorities, evaluates daily work flow and assigns work. Ensures that duties are carried out according to UHMSO policy and procedures. Submits vacation requests for approval to Supervisor or Administrator. Notifies the Supervisor or Administrator of coverage requirements and escalates overtime needs to Supervisor or Administrator. Validates employee schedule time worked in Kronos.
• Orients and trains new and current staff on office protocols and job responsibilities. Coaches staff to maximize patient throughput. Maintains documentation related to employee performance and communicates performance related issues to Supervisor/Administrator. Provides performance feedback of staff to Supervisor/Administrator for annual review.
• Promotes, builds and ensures positive customer relationships at all levels within the practice. Troubleshoots and resolves issues. Updates supervisor/administrator of significant activities.
• Assesses and resolves all third party payors and patient billing issues using appropriate resources within the UHMSO. Delegates and prioritizes daily work activities of the billing staff.
• In collaboration with providers’ orders medical and office supplies based on business needs. Tracks, collects, and maintains data to maximize business efficiency.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Education

• High School Equivalent / GED (Required)

Work Experience

• 3+ years experience in related area of responsibility (Preferred)

Knowledge, Skills, & Abilities

• Must have excellent interpersonal and communication skills; (Required proficiency)
• Relate effectively with a wide variety of people; (Required proficiency)
• Able to prioritize, delegate and follow-up; (Required proficiency)
• Computer literate with word processing and spreadsheet knowledge; (Required proficiency)
• Prefer medical terminology; (Required proficiency)
• An understanding of third party reimbursement requirements; (Required proficiency)
• And CPT and ICD-10 coding. (Required proficiency)

Physical Demands

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely up to 20 lbs
• Carrying Rarely up to 20 lbs
• Pushing Rarely up to 20 lbs
• Pulling Rarely up to 20 lbs
• Climbing Rarely up to 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

Travel Requirements

• 10%