Practice Lead - Community Services

Lutheran Services; Town of Milton (NY); On-site; USD 84,000 - 91,000; Full time

Job summary

Lutheran Services in Milton is seeking a Practice Lead to strengthen practice across Community Services and embed our Model of Care. You will work with leaders and teams to build foundations for consistent service delivery, staff capability and positive outcomes for the people we support.

You’ll lead the development of evidence-informed frameworks and standards, coach teams, and provide practical advice to improve practice quality, safeguarding and regulatory compliance across sites.

Qualifications

• Relevant qualifications in community services, human services, social work, psychology or a related field.
• Strong professional practice experience within community, disability, or human services.
• An understanding of contemporary, evidence-informed and client-centred practice.
• The confidence to build relationships, influence others and provide practical advice.
• An ability to see opportunities for improvement and help turn them into practice.

Responsibilities

• Lead the development and implementation of evidence-informed practice frameworks, procedures and standards.
• Support the implementation of Lutheran Services Model of Care across Community Services.
• Partner with service leaders to strengthen practice quality, consistency and client outcomes.
• Provide specialist advice on complex practice, safeguarding and regulatory matters.
• Build capability through coaching, education and reflective practice.
• Identify and lead opportunities for practice and service improvement.

Skills

Evidence-informed practice

Leadership

Influence

Coaching

Education

Reflective practice

Stakeholder engagement

Regulatory awareness

Education

Community services field

Job description

Practice Lead - Community Services

Job No:SUPCSPL23102926 Location:Milton

Practice Lead | Community Services

Location: Support Centre, Milton with frequent travel across our Community Services sites
Employment Type: Full Time Permanent
Remuneration: Circa $120 - $130K + Salary Packaging + Benefits

You know that good practice is more than having the right policies and frameworks. Its about helping people understand what good looks like and giving them the tools, guidance and confidence to put it into practice. As Practice Lead, you'll use your expertise and influence to strengthen practice across Community Services, embedding our Model of Care and helping our teams deliver consistent, evidence-informed services. This is your opportunity to prepare strong foundations for growth in an organisation with a rich history.

About the role

The Practice Lead is a newly created role focused on strengthening practice across Community Services. Working alongside leaders and teams, you'll help build strong foundations for consistent service delivery, staff capability and positive outcomes for the people we support. In this role, you’ll:

• Lead the development and implementation of evidence-informed practice frameworks, procedures and standards.
• Support the implementation of Lutheran Services Model of Care across Community Services.
• Partner with service leaders to strengthen practice quality, consistency and client outcomes.
• Provide specialist advice on complex practice, safeguarding and regulatory matters.
• Build capability through coaching, education and reflective practice.
• Identify and lead opportunities for practice and service improvement.

About You

You'll bring strong community services experience, ideally in disability sector, with demonstrated capacity to influence, drive change and a genuine interest in helping people and services deliver their best work. We're looking for someone with:

• Relevant qualifications in community services, human services, social work, psychology or a related field.
• Strong professional practice experience within community, disability, or human services.
• An understanding of contemporary, evidence-informed and client-centred practice.
• The confidence to build relationships, influence others and provide practical advice.
• An ability to see opportunities for improvement and help turn them into practice.

About Us

Lutheran Services is a not-for-profit organisation, providing exceptional care and support to communities across Queensland for the past 90 years. We provide aged care, retirement living and home care services for older people, with community services including mental health, disability, youth and family, and domestic and family violence support.

We draw on a rich Lutheran tradition of care, placing the wellbeing of our clients at the heart of everything we do. Where our people love what they do, supporting over 6,000 people each year across more than 25 sites.

About Us

We draw on our rich Lutheran tradition of caring for everyone - the individual, family and the community. We support older people, young people and their families, people living with a disability or mental illness, and families experiencing domestic violence and hardship.

We are committed to providing safe, respectful and inclusive environments where our staff, residents, clients, children and young people are protected from harm. Safeguarding children is everyone's responsibility, and we promote a culture where the safety, wellbeing and rights of children are always a priority.

Together with the congregations that founded us, we've been serving Queenslanders since 1935. We are a not-for-profit organisation with more than 2,200 dedicated people, working across more than 20 sites from South-East to Central Queensland.