Practice Innovation Specialist

Reed Smith; Atlanta (GA); Hybrid; USD 60,000 - 68,000; Full time

Benefits offered by this job

401(k) plan

Medical insurance

Health savings account (HSA)

Dental insurance

Vision insurance

Paid time off

Long-term disability

Job summary

Reed Smith is seeking a Practice Innovation Specialist to support intranet and extranet platforms, ensuring accessible, high-quality digital experiences for attorneys, staff, and clients. The role blends on-site administration, training, and ongoing platform improvements across firm tools.

You will handle day-to-day user support, content integrity, and governance, while contributing to process enhancements and technology adoption.

Qualifications

• Undergraduate degree in Information Technology, Computer Science, or related field.
• Minimum 3 years in a law firm or legal department; KM experience preferred.
• Experience with SharePoint, Microsoft 365, HTML and CSS.

Responsibilities

• Respond to user questions and requests for intranet/extranet platforms with high-quality customer service.
• Serve as first/second-tier support resource for content admins and end users, escalating when needed.
• Conduct user trainings, virtual or in-person, on intranet/extranet features and site administration.
• Create, update, and maintain training materials, documentation, and user guides.
• Support content owners in maintaining accurate, organized site information.
• Perform routine maintenance, quality checks, and updates across firm sites.
• Collaborate with teams to improve platform functionality and governance.
• Learn new technologies with MS 365 tools and provide after-hours support as needed.

Skills

SharePoint

Microsoft 365

HTML

CSS

Project management

Business analysis

Knowledge management

Training delivery

Education

Bachelor's degree in IT or CS

J.D./ MIS or related graduate degree (preferred)

Tools

None specified

Job description

Position summary

The Practice Innovation Specialist supports the firm's intranet and extranet platforms and plays a key role in ensuring that attorneys, staff, and clients can reliably access high-quality, user-friendly digital experiences. This role combines hands‑on site administration, content support, customer service, and operational maintenance with opportunities to contribute to ongoing platform improvements and process enhancements. This role provides day‑to‑day assistance to users, conducts training, manages requests, maintains content integrity, and participates in efforts to optimize and streamline firm tools.

Job duties and responsibilities

Respond to user questions and requests related to the firm's intranet and extranet platforms and others, providing high‑quality customer service and clear guidance. Serve as a first‑and second‑tier support resource for content administrators and end users, escalating issues appropriately when necessary. Communicate with users in a friendly, timely, and professional manner, ensuring thorough follow‑through and appropriate resolution of requests. Conduct user trainings, virtual or in person, on intranet and extranet features, site administration, and best practices, after completing required onboarding and skills development. Assist with creating, updating, and maintaining training materials, documentation, and user guides. Support content owners across the firm in maintaining accurate, organized, and up‑to‑date site information. Perform routine maintenance, quality checks, cleanup tasks, and updates across firm sites. Assist with process improvements, documentation, and operational housekeeping for firm tools. Collaborate with other teams to identify opportunities to enhance platform functionality, user experience, and governance practices. Contribute ideas and participate in discussions related to system enhancements, workflow improvements, and user support methodologies. Learn and apply new technologies, including Microsoft 365 applications such as SharePoint and other systems, with support and training from team members. Provide off‑hours support and coverage as needed, including evenings, weekends, and holidays, which may involve responding to critical incidents, performing system maintenance, or assisting with project deadlines. Perform other duties as assigned.

Job duties and responsibilities included are not exhaustive and may be supplemented as necessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time.

Requirements

Education: Required: Undergraduate degree in Information Technology, Computer Science, or a related field. Preferred: J.D., Master of Information Systems (MIS), or a graduate degree in a related discipline. Experience: Minimum of 3 years of experience in a law firm or legal department; candidates with direct knowledge management experience in a legal environment may qualify with at least 1 year of experience. Proven experience in project management and business analysis. Experience working with SharePoint, Microsoft 365, HTML, CSS, and other programming languages. Experience working for a global organization preferred. Prior experience as a lawyer or paralegal preferred.

Skills:

Strong time management and organizational skills to effectively prioritize tasks and manage multiple projects in deadline‑driven environments while maintaining strong attention to detail and accuracy in day‑to‑day work. Solid problem‑solving and troubleshooting skills, with a solutions‑oriented approach when addressing routine and moderately complex issues. Working knowledge of knowledge management processes and legal technology tools used to support operational workflows. Ability to gather, document, and maintain business and technical requirements with attention to detail and accuracy. Ability to analyze information and trends and prepare materials to support project and operational decision‑making. Familiarity with wireframing techniques and application of UI/UX design principles when assisting with solution development. Proficiency in using workflow, scripting, and automation tools, including SharePoint and other Microsoft applications, to support team processes. Strong communication and presentation skills, with the ability to explain technical concepts clearly to non‑technical users, deliver user trainings on tools and established procedures, and share information effectively with internal stakeholders and project teams. Demonstrated ability to collaborate effectively with colleagues, maintain positive working relationships across teams, and manage assigned priorities in a remote or hybrid work environment. Demonstrated ability to learn new systems and processes and apply them as responsibilities evolve.

Other Supervisory responsibilities

None

Equipment to be used

Personal computer and other office equipment such as telephone, calculator, copier, scanner, etc.

Essential job functions

Ability to sit or stand for extended periods and perform tasks requiring prolonged and/or extensive computer use. Ability to use computers, telecommunications, and digital collaboration tools to perform core job responsibilities. Ability to engage in effective and professional communication. Ability to analyze information, maintain attention to detail, manage multiple priorities, and exercise sound judgment. Ability to access, use, and safeguard confidential and sensitive information while performing job responsibilities in work environments that support confidentiality, privacy, and information security requirements. Ability to work extended hours or in office as required to meet project, client, or business needs.

Working conditions

Works remotely. Occasionally called upon to work hours in excess of your normal daily schedule. Potential for in‑office work requests as needed, so proximity to the office is important.

Pay ranges

Atlanta, Denver, Philadelphia, Pittsburgh, Richmond, Texas, Wilmington: $28.85 - $32.69 per hour (40-hour workweek; approximately $60,008 - $67,995 annually).Miami: $30.77 - $34.87 per hour (37.50-hour workweek; approximately $60,002 - $67,997 annually).Chicago: $32.97 - $37.36 per hour (35-hour workweek; approximately $60,007 - $67,995 annually).This represents the presently anticipated low and high end of Reed Smith's pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. This is a non‑exempt position. Annualized amounts are estimates based on standard weekly hours.

Employee benefits overview

• 401(k) retirement plan
• Medical insurance
• Health savings account (HSA)
• Virtual health services
• Dental insurance
• Vision insurance
• Accident insurance
• Hospital indemnity insurance
• Critical illness insurance
• Life insurance
• Short‑term disability coverage
• Long‑term disability coverage
• Flexible spending accounts (FSA)
• Lyra Health employee assistance program (EAP)
• Paid family leave (for eligible exempt and non‑exempt staff)
• Transportation benefit
• Back‑up child care services
• College coach program
• Pet insurance
• Paid sick time (for exempt staff)
• Paid time off (available to all full‑time, non‑temporary employees)

Reed Smith offers a challenging work environment, business casual dress code, and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and a generous 401(k) plan.

Reed Smith is an Equal Opportunity Employer with core values of integrity, excellence, teamwork & respect, innovation, and impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process. Qualified candidates only. No search firms.