Practice Head

KaarTech; Chicago (IL); On-site; USD 200,000 - 280,000; Full time

Job summary

KaarTech is seeking an experienced Digital Commerce Practice Head / Principal Digital Commerce Architect to lead and grow our Digital Commerce practice from Chicago. This strategic role blends deep technical leadership, business consulting, solution architecture, and practice development to drive transformations for enterprise clients.

You will engage with C-level stakeholders, shape the practice roadmap, and develop accelerators and reference architectures while guiding teams across presales

Qualifications

• 18+ years of overall IT consulting experience
• 8+ years of Digital Commerce experience
• Proven experience leading enterprise-scale Digital Commerce transformation programs
• Strong customer-facing consulting and solution architecture experience
• Demonstrated experience in practice leadership, presales, and business growth

Responsibilities

• Act as the final architecture authority for Digital Commerce solutions.
• Review and approve solution architectures for complex engagements.
• Ensure solutions are scalable, secure, high-performing, and aligned with business objectives.
• Guide architects and technical teams on enterprise architecture and best practices.
• Resolve complex functional and technical challenges across presales and delivery.
• Engage with C-level and executive stakeholders to understand business objectives.
• Lead discovery workshops, solution envisioning, and transformation discussions.
• Advise clients on omnichannel commerce, customer experience, digital transformation, and commerce modernization.
• Serve as a trusted strategic advisor throughout the customer lifecycle.
• Define and execute the Digital Commerce practice strategy and roadmap.
• Build organizational capabilities and competency development programs.
• Develop reusable frameworks, accelerators, reference architectures, and methodologies.
• Drive continuous improvement and engineering excellence.
• Identify capability gaps and drive strategic hiring initiatives.
• Define competency frameworks and career development paths.
• Mentor architects and technical teams.
• Drive certifications, knowledge-sharing programs, and communities of practice.
• Identify emerging Digital Commerce technologies and industry trends.
• Drive initiatives around AI, GenAI, personalization, composable commerce, headless commerce, marketplaces, and DXP.
• Develop accelerators, reference implementations, and proof-of-concepts.
• Create differentiated industry-specific Digital Commerce offerings.
• Partner with Sales, Account Management, and Consulting teams on strategic opportunities.
• Lead solution strategy for large transformation programs.
• Participate in executive presentations, workshops, demonstrations, and proposal reviews.
• Contribute to RFP/RFI responses, solution estimation, sizing, and commercial discussions.
• Support GTM initiatives, partnerships, analyst engagements, and industry events.
• Provide architectural leadership throughout project execution.
• Conduct architecture reviews at key delivery milestones.
• Support teams in resolving complex implementation and production challenges.

Skills

Strategic thinking

Solution leadership

Customer-centric mindset

Coaching and mentoring

Innovation leadership

Commercial acumen

Communication and presentation

Cross-functional collaboration

Tools

Salesforce Commerce Cloud

Job description

We are looking for an experienced Digital Commerce Practice Head / Principal Digital Commerce Architect to lead and grow our Digital Commerce practice.

This is a strategic leadership role combining deep technical expertise, business consulting, solution architecture, practice development, innovation, presales, and customer advisory. The ideal candidate will have extensive experience leading enterprise-scale digital commerce transformations and working with senior executive stakeholders.

• Act as the final architecture authority for Digital Commerce solutions.
• Review and approve solution architectures for complex engagements.
• Ensure solutions are scalable, secure, high-performing, and aligned with business objectives.
• Guide architects and technical teams on enterprise architecture and best practices.
• Resolve complex functional and technical challenges across presales and delivery.
• Engage with C-level and executive stakeholders to understand business objectives.
• Lead discovery workshops, solution envisioning, and transformation discussions.
• Advise clients on omnichannel commerce, customer experience, digital transformation, and commerce modernization.
• Serve as a trusted strategic advisor throughout the customer lifecycle.
• Define and execute the Digital Commerce practice strategy and roadmap.
• Build organizational capabilities and competency development programs.
• Develop reusable frameworks, accelerators, reference architectures, and methodologies.
• Drive continuous improvement and engineering excellence.
• Identify capability gaps and drive strategic hiring initiatives.
• Define competency frameworks and career development paths.
• Mentor architects and technical teams.
• Drive certifications, knowledge-sharing programs, and communities of practice.
• Identify emerging Digital Commerce technologies and industry trends.
• Drive initiatives around AI, GenAI, personalization, composable commerce, headless commerce, marketplaces, and DXP.
• Develop accelerators, reference implementations, and proof-of-concepts.
• Create differentiated industry-specific Digital Commerce offerings.
• Partner with Sales, Account Management, and Consulting teams on strategic opportunities.
• Lead solution strategy for large transformation programs.
• Participate in executive presentations, workshops, demonstrations, and proposal reviews.
• Contribute to RFP/RFI responses, solution estimation, sizing, and commercial discussions.
• Support GTM initiatives, partnerships, analyst engagements, and industry events.
• Provide architectural leadership throughout project execution.
• Conduct architecture reviews at key delivery milestones.
• Support teams in resolving complex implementation and production challenges.

Strong experience with one or more of:

• Salesforce Commerce Cloud

Strong understanding of:

• B2B & B2C Commerce
• Headless & Composable Commerce
• APIs & Integration Patterns
• Cloud-Native Architecture
• Digital Experience Platforms (DXP)
• Payment, Taxation & Order Management
• Performance, Scalability & Security

Experience with AI-powered commerce, recommendation engines, conversational commerce, and analytics is highly desirable.

• 18+ years of overall IT consulting experience
• 8+ years of Digital Commerce experience
• Proven experience leading enterprise-scale Digital Commerce transformation programs
• Strong customer-facing consulting and solution architecture experience
• Demonstrated experience in practice leadership, presales, and business growth

We are looking for someone with:

• Strategic thinking
• Solution leadership
• Customer-centric mindset
• Coaching and mentoring skills
• Innovation leadership
• Strong commercial acumen
• Excellent communication and presentation skills
• Cross-functional collaboration

Success in This Role

Your success will be measured through:

• Strategic pursuit win rate
• Customer satisfaction and executive feedback
• Practice revenue and pipeline growth
• Successful delivery of complex Digital Commerce programs
• Capability maturity and certification growth
• Reusable assets and accelerators developed
• Innovation and thought leadership initiatives
• Team engagement, mentoring, and retention

If you are a Digital Commerce leader, Principal Architect, or Practice Head looking to drive large-scale commerce transformation, innovation, and business growth, we'd love to hear from you.