PRACTICE CRD 2 - Per Diem

UCSF Health, AG; Oakland (CA); On-site; USD 52,000 - 75,000; Full time

Job summary

UCSF Medical Center is seeking a Practice Coordinator 2 to represent the administrative team and support practice operations at UCSF campuses as needed. You will handle CRM messages, referrals, APeX, and billing tasks while maintaining patient-focused service and accurate information flow.

The role requires strong customer service, multitasking, and software skills, with a focus on collaboration across clinical and management teams in an outpatient setting.

Qualifications

• High school graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
• Proven ability to navigate multiple patient records systems and use at least two Office-type software programs (Outlook, Word, Excel).
• Strong computer skills and ability to sit at a computer terminal with headset for extended periods.
• Excellent customer service, communication, and interpersonal skills, both over the phone and in person.
• Experience with referrals, scheduling, and medical office workflows is preferred.

Responsibilities

• Represent the administrative team as the public face of the Practice and support operations across administrative, clinical, and management teams.
• Manage CRM messages, telephone encounters, referrals, and APeX in-baskets; handle scanning and filing.
• Assist with authorization and billing processes and ensure accurate information flow between medical staff and departments.

Skills

Customer service

Multitasking

Computer skills

Office software proficiency

Communication skills

Problem solving

Education

College degree

High school diploma or equivalent

Tools

EPIC

Job description

Description & Requirements

Job Summary

As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of people through patient care, research, and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff who are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission.

The Practice Coordinator 2 is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical, and management teams to support practice operations, customer service recovery, and intervention efforts. S/he provides support to all functions of the administrative teams, including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.

The PC2 is responsible for the maintenance of all routine clerical operations and communications. S/he adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff, and providers at all times. The PC2 is a team player who works closely with others and who is flexible in dealing with changing priorities. S/he is a self-reliant individual who synthesizes his/her knowledge of practice operations in order to problem-solve, prioritize, and facilitate complex transactions in the course of his/her daily activities.

This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff, and departments to maximize unit efficiency. The PC2 is required to work at any UCSF campus as needed and scheduled.

Qualifications

• Required Qualifications - High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
• - Successfully passes fingerprinting protocol and is approved to be a cash collector if applicable.
• - Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time.
• - Ability to analyze situations, prioritizes, and develops solutions and makes recommendations.
• - Ability to work with minimal supervision
• - Ability to use good judgment and work independently, at times under the pressure of deadlines
• - Ability to access situations prioritizes workload, develop solutions and make recommendations.
• - Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
• - Able to sit at a computer terminal with telephone headphones for extended periods of time.
• - Basic math skills required.
• - Proven ability to deal with a wide variety of individuals;
• - Ability to deal sensitively and effectively with patients.
• - Excellent organizational and problem-solving skills.
• - Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
• - Demonstrated administrative/office coordination skills.
• - Demonstrated knowledge of medical practice terminology.
• - Within six months of start date, based upon completion of training, the Supervisor, completes the proficiency checklist with the employee. This includes the following areas if applicable - Referrals (Incoming referral entry) and handling all referral WQs
• - Pend orders
• - Pend smart sets
• - Schedule surgeries
• - Work applicable work queues
• - Enter/edit outside test results
• - Messaging (CRM) if applicable
• - 2nd calls in CRM if applicable
• - Telephone encounters
• - My open encounter
• - Staff message
• - New message
• - Route Patient advice request to providers (My Chart)
• - Patient Schedule (My Chart)
• - Letters
• - Pools
• - Patient look up
• - Check in process
• - Check out process
• - Comment field
• - Quick note
• - Scanning Preferred Qualifications - Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services.
• - Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three.
• - Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred.
• - Prior experience with EPIC.