Practice Coordinator, Mid-Level

Jobright.ai

San Francisco (CA)

On-site

USD 28,929 - 37,195

Full time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading educational institution in San Francisco is seeking a Practice Coordinator to manage scheduling and referrals, ensuring exceptional customer service. The ideal candidate will have experience in client service and excellent communication skills. This full-time role offers competitive benefits and opportunities for growth in a dynamic environment.

Qualifications

Experience in-person client service.
Ability to work independently with minimal supervision.
Strong problem-solving skills.

Responsibilities

Manage scheduling and patient referrals.
Coordinate care with clinical disciplines.
Handle customer service inquiries efficiently.

Skills

Client service experience

Strong computer skills

Excellent communication skills

Basic math skills

Organizational skills

Education

High School diploma or equivalent

College degree preferred

Tools

Outlook

Word

Excel

Job description

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Job Summary:

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide. The Practice Coordinator 3 serves as the face of the Practice, responsible for seamless operations, scheduling, referrals, revenue cycle management, and patient care coordination to ensure exceptional customer service.

Responsibilities:

• Manage referral work queues and act as the primary contact for referring physicians and new patients.

• Schedule and register patients accurately, ensuring compliance with guidelines and collecting necessary information.

• Explain first appointment procedures to patients in understandable terms and manage patient expectations.

• Secure outside medical records, prioritize scheduling for complex patients, and inform patients about treatment options.

• Coordinate care with various clinical disciplines and external providers to optimize schedules and expedite services.

• Coordinate outpatient and inpatient surgeries, ensure proper communication with patients, physicians, and hospital staff.

• Manage complex scheduling, secure authorizations, and coordinate post-surgical appointments and paperwork.

• Perform cash collection, communicate financial policies to patients, and obtain insurance authorizations.

• Monitor provider open charts, work on denials, and secure complex authorizations.

• Schedule patient appointments, triage telephone calls efficiently, and collaborate with clinical staff in problem-solving patient needs.

• Perform APeX-specific tasks, manage referrals, appointments, and utilize various functionalities for patient care coordination.

• Maintain workplace safety, patient confidentiality, participate in team building, and handle customer service inquiries and complaints.

• Resolve escalated operational issues, provide guidance for process improvements, and act as a primary resource within the department.

Qualifications:

Required:

• High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.

• Experience with in-person client service

• Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time.

• Ability to analyze situations, prioritizes, and develops solutions and makes recommendations.

• Ability to work with minimal supervision

• Ability to use good judgment and work independently, at times under the pressure of deadlines

• Ability to access situations prioritizes workload, develop solutions and make recommendations.

• Excellent customer service and communication/interpersonal skills, both over the telephone and directly.

• Able to sit at a computer terminal with telephone headphones for extended periods of time.

• Basic math skills required.

• Proven ability to deal with a wide variety of individuals;

• Ability to deal sensitively and effectively with patients.

• Excellent organizational and problem-solving skills.

• Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.

• Demonstrated administrative/office coordination skills.

• Demonstrated knowledge of medical practice terminology.

Preferred:

• Experience in healthcare, including patient scheduling, insurance verification, and medical record data abstraction.

• Experience in ambulatory settings.

• Prior experience with appointment, ancillary service, or surgical scheduling.

• Bilingual or multilingual capability (Spanish, Cantonese, and Russian).

Company:

University of California, San Francisco is an educational institution that focuses on medical courses. Founded in 1864, the company is headquartered in San Francisco, California, USA, with a team of 10001+ employees. The company is currently Late Stage. University of California, San Francisco has a track record of offering H1B sponsorships.

Seniority level