Practice Coordinator (Bilingual Spanish)

Advanced Behavioral Health, Inc.; Baltimore (MD); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Bilingual Practice Coordinator to manage all administrative aspects of patient encounters. This role involves greeting patients, managing appointments, and ensuring compliance with regulations. The ideal candidate will possess excellent communication skills and a strong background in healthcare administration. Join a dedicated team committed to making a positive community impact through comprehensive mental health services. If you are organized, a multi-tasker, and passionate about patient care, this is the perfect opportunity for you.

Benefits

Medical, Dental, Vision

401(k) with employer match

Dependent Care FSA

Voluntary Life Insurance

Disability Insurance

Employee Assistance Program

Paid Holidays

PTO

Wellness Days

Qualifications

• Minimum five years of related experience required.
• Ability to take and record vital signs.

Responsibilities

• Greet and check in patients while maintaining a professional front desk.
• Verify insurance eligibility and manage medication refill requests.

Skills

Bilingual in English/Spanish

Excellent communication skills

Organized and multi-tasker

Basic healthcare insurance knowledge

Experience with multi-line phone systems

Education

Associates degree in health-related field

Certification in health-related field

Tools

EMR (Electronic Medical Records)

Job description

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Advanced Behavioral Health, Inc. provided pay range

This range is provided by Advanced Behavioral Health, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.50/hr - $25.00/hr

Advanced Behavioral Health, Inc. is looking for a Bilingual Practice Coordinator, responsible for all administrative (non-clinical) aspects of patient encounters, from greeting to accurate data entry. ABH is a family-centered mental health program offering a wraparound approach to treatment, including Psychiatry, Off-Site Counseling, On-Site therapy, and Therapeutic Mentoring. If you share our mission and vision, join a team committed to making a community impact. Location: Baltimore, MD. Compensation: $20.50 - $25.00/hour. Hours: 8-hour workdays, 40 hours/week. Office hours are from 8:30 am to 7:00 pm, with some schedule variations.

Essential Functions:

• Comply with CARF/COMAR/HIPAA/State regulations.
• Greet and check in patients.
• Maintain a professional front desk environment.
• Conduct patient reminder calls 48 hours prior to appointments.
• Verify authorization info in EMR.
• Obtain and verify insurance eligibility and co-pay collection.
• Schedule future appointments via EMR.
• Follow up on missed appointments and track no-shows.
• Create and upload medical records and authorization info in EMR.
• Manage medication refill requests and complete prior authorizations.
• Update authorizations daily in EMR and notify staff of status.
• Prepare off work/school notes as needed.
• Take and record vital signs.
• Assist Medical Director with administrative duties.
• Coordinate case assignments and discharges with staff.
• Act as primary contact for referring vendors and track referrals.
• Maintain confidentiality and respond promptly to communications.
• Assist with workload at other locations as needed.

Requirements and Qualifications:

• Associates degree, relevant experience, or certification in health-related field.
• Minimum five years of related experience.
• Ability to take vitals.
• Bilingual in English/Spanish.
• Excellent communication skills.
• Experience with multi-line phone systems.
• Basic healthcare insurance and EMR knowledge.
• Organized, multi-tasker, team player.

Benefits:

• Medical, Dental, Vision
• 401(k) with employer match
• Dependent Care FSA, Voluntary Life Insurance, Disability Insurance
• Employee Assistance Program, Paid Holidays, PTO, Wellness Days

ABH values diversity and equal opportunity employment, welcoming applicants regardless of race, creed, color, ethnicity, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or marital status.