Practice Coordinator 3

UCSF Health; San Francisco (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

UCSF Health in San Francisco seeks a Practice Coordinator 3 to serve as the public face of the patient care team, supporting practice operations, referrals, CRM messages, and billing. The role requires excellent communication, problem solving, and the ability to navigate multiple systems.

You will work across administrative, clinical, and management teams at various UCSF campuses, ensuring a high standard of patient service and efficiency.

Qualifications

• Requires high school diploma or equivalent with related experience.
• Must pass fingerprinting and be approved to be a cash collector if applicable.
• Proficient in Microsoft Office and navigating multiple patient records systems.

Responsibilities

• Demonstrates flexibility in modifying tasks or workflows within duties.
• Performs other clerical duties as assigned.
• Supports referrals, scheduling, CRM messaging, and billing processes.

Skills

Customer service

Communication skills

Problem solving

Office software

Education

High school diploma or equivalent

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Overview

UCSF Medical Center is a patient‑focused organization that enhances the health and well‑being of people through patient care, research, and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff committed to professionalism, respect, integrity, diversity, and excellence that are integral to our mission.

Position Overview

Practice Coordinator 3 is primarily responsible for representing the administrative team as the public face of the Practice. The PC 3 works closely with the administrative, clinical, and management teams to support practice operations and customer service recovery and intervention efforts. The PC 3 provides support to all functions of the administrative teams including CRM messages, telephone encounters, referrals, APeX in‑baskets, scanning, filing, authorizations, and billing. The PC 3 maintains routine clerical operations and communications, adheres to UCSF House and Telephone Standards, and is sensitive to the needs of patients, staff, and providers. The PC 3 must self‑rely, synthesize knowledge of practice operations to solve problems, prioritize, and facilitate complex transactions. This position is required to work at any UCSF campus as needed and scheduled.

Responsibilities

• Demonstrates innovation and flexibility regarding the modification of tasks or workflows within assigned duties and job functions.
• Perform other duties as assigned.
• Other clerical duties as assigned.

Qualifications

• High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
• Successfully passes fingerprinting protocol and is approved to be a cash collector if applicable.
• Strong computer skills, including basic keyboarding, and experience with at least two Office type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended periods.
• Ability to analyze situations, prioritize, and develop solutions and make recommendations.
• Ability to work with minimal supervision.
• Ability to use good judgment and work independently at times under the pressure of deadlines.
• Ability to access situations, prioritize workload, develop solutions and make recommendations.
• Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
• Basic math skills required.
• Proven ability to deal with a wide variety of individuals; and to deal sensitively and effectively with patients.
• Excellent organizational and problem‑solving skills.
• Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
• Demonstrated administrative/office coordination skills.
• Demonstrated knowledge of medical practice terminology.
• Within six months of start date, based upon completion of training, the Supervisor completes the proficiency checklist with the employee. This includes the following areas if applicable:
  • Referrals (Incoming referral entry) and handling all referral WQs
  • Schedule surgeries
  • Work applicable work queues
  • Enter/edit outside test results
  • Messaging (CRM) if applicable
  • 2nd calls in CRM if applicable
  • Telephone encounters
  • My open encounter
  • Staff message
  • New message
  • Route Patient advice request to providers (My Chart)
  • Patient Schedule (My Chart)
  • Letters
  • Pools
  • Patients look up
  • Check in process
  • Check out process

About The Team

The UCSF Orthopedic Institute Faculty Practice is a leading center for advanced musculoskeletal care, offering expert diagnosis, treatment, and rehabilitation for patients with orthopedic conditions. Staffed by a team of renowned faculty physicians, the practice provides personalized, evidence‑based care, utilizing the latest techniques and technologies to optimize patient outcomes. In addition to clinical excellence, the faculty is committed to advancing orthopedic research, training the next generation of specialists, and improving the overall quality of musculoskeletal health for diverse communities.