Patient Representative

rrhs; Town of Greenfield (NY); On-site; USD 26,000 - 39,000; Full time

Job summary

Rochester Regional Health in Greenfield, NY seeks a Patient Representative in the Rheumatology department to support patient encounters, document in EMR, and coordinate care with the medical team. This full-time, on-site role involves scheduling, referrals, payments, and ensuring compliance with healthcare regulations, with a focus on accurate records and courteous patient service.

Strong typing, EHR proficiency, and hospital office experience are preferred, and training and on-the-job guidance

Qualifications

• Advanced technical training and/or certification.
• Knowledge in electronic health record (EHR / EMR) usage and medical terminology.
• Formal education beyond High School.

Responsibilities

• Patient Care Support & Communication: Assist providers by supporting patient encounters, ensuring accurate documentation in EMRs, and maintaining open communication with the care team, patients, and caregivers.
• Administrative & Scheduling Duties: Manage clerical tasks such as scheduling, referrals, phone communication, record preparation, and collection of payments. Help maintain efficient patient schedules and support billing and insurance inquiries.
• Compliance & Quality Assurance: Ensure adherence to organizational policies, healthcare regulations, and DNV accreditation standards. Collaborate with management to resolve clerical issues and enhance patient service quality.

Skills

Advanced training/certification

EHR/EMR knowledge

Medical terminology

Education

Post-secondary education

Formal education beyond High School

Job description

Job Title: Patient Representative Department: RHEUMATOLOGY Location: SLH - Greenfield 6119 Highway 11, Canton, NY 13617 Hours Per Week: Full Time Schedule: Mon-Fri 7:45am - 4:15pm

SUMMARY

Utilize electronic medical record (EMR) modules and other office equipment to perform all clerical tasks in an efficient and timely manner. Works in collaboration with physicians (MD, DO), Physician Assistants (PA), Certified Nurse Midwife (CNM), and Nurse Practitioner (NP).

RESPONSIBILITIES

• Patient Care Support & Communication : Assist providers by supporting patient encounters, ensuring accurate documentation in EMRs, and maintaining open communication with the care team, patients, and caregivers.
• Administrative & Scheduling Duties : Manage clerical tasks such as scheduling, referrals, phone communication, record preparation, and collection of payments. Help maintain efficient patient schedules and support billing and insurance inquiries.
• Compliance & Quality Assurance : Ensure adherence to organizational policies, healthcare regulations, and DNV accreditation standards. Collaborate with management to resolve clerical issues and enhance patient service quality.

PREFERRED QUALIFICATIONS

• Advanced technical training and/or certification
• Formal education beyond High School
• Minimum of 1-year recent outpatient medical office experience Knowledge in electronic health record (EHR / EMR) usage and medical terminology.

UNION

1199-200B SEIU (CPH) Clerical Note: Not all per diem roles are union eligible

PHYSICAL REQUIREMENTS

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.

PAY RANGE

$19.46 - $28.55

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.